Patient Financial Specialist

4 weeks ago


Delray Beach, Florida, United States Staffosaurus Full time
About the Role

At Guardian Recovery, we're seeking a highly organized and detail-oriented Patient Financial Advocate to join our team. As a key member of our financial services team, you'll play a crucial role in reviewing insurance policy coverage, preparing families and patients for financial responsibilities, and collecting outstanding accounts receivable dollars from our existing client base.

Key Responsibilities
  • Review and analyze insurance policy coverage to ensure accurate billing and collections
  • Prepare families and patients for financial responsibilities related to services
  • Collect outstanding accounts receivable dollars from existing clients
  • Resolve customer billing problems and reduce accounts receivable delinquency
  • Collaborate with admissions to address insurance and patient responsibility questions
  • Make outbound collection calls in a professional manner while maintaining customer relations
  • Research and resolve payment discrepancies
  • Coordinate with third-party collections agencies for severely delinquent accounts
Requirements
  • Experience in patient responsibility and collections in a healthcare setting
  • Experience in the mental health and substance use disorder treatment industry
  • Bachelor's degree in a related field (high school diploma required)
  • Knowledge of CRM and EMR systems (Salesforce and Kipu)
  • Strong Microsoft Excel skills
  • Knowledge of compliance and regulations, including patient privacy
  • Ability to work independently and take initiative
  • Organizational skills, communication skills, and attention to detail
What We Offer

In addition to competitive pay, we offer a comprehensive benefits package, including medical, vision, dental, paid time off, tuition incentives, and a 401(k) plan with company matching.



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