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Implementation and Training Specialist
4 months ago
Job Description:
Support external clients in implementing software and operational solutions. Assess client requirements, develop configurations aligning with Triton business processes, execute implementation plans, and ensure smooth operation of client workflows.
- Document customer needs and tailor applications to match Triton-supported business processes.
- Collaborate with clients throughout the design and deployment phases of Triton business solutions.
- Guide solutions from deployment to training, engaging in hands-on activities as needed.
- Translate client business needs into application definitions, Triton workflows, and effective solutions.
- Troubleshoot issues, exploring testing and consulting avenues for viable alternatives.
- Maintain comprehensive system documentation, covering business, system, and functional requirements, alongside process flows and configuration details.
- Manage resource schedules, optimizing productivity and revenue capture through coordinated updates.
- Develop presentations, securing agreement from clients and the implementation team, and execute solution deployment.
- Configure and roll out enterprise applications and Triton-supported business processes.
- Monitor and report on key performance indicators and metrics.
- Assist in business process testing before end-user acceptance testing, ensuring seamless functionality.
- Prepare comprehensive hand-off and project training materials tailored to individual client needs.
- Guarantee timely delivery of all projects.
- Contribute to pre-sales activities like product demonstrations and project scoping, aiding proposal development as required.
- Bachelor's Degree in Electronic Data Processing, Information Systems, Systems Analysis, or Computer Programming.
- Alternatively, any blend of education and practical experience that meets the job's qualifications.
- Minimum of 3 years of experience in Electronic Data Processing, Information Systems, Systems Analysis, and Computer Programming.
- Knowledge of electronic equipment, computer hardware and software, including applications and programming, along with proficiency in client training on workflows.
- Proficiency in communication and customer service.
- Ability to think critically to develop effective solutions.
This is a remote position.
About Us
Located in Tempe Arizona, Triton Medical Solutions was founded on the principle that innovative medical billing solutions free dental and medical professionals to concentrate on their prospective fields of medicine, rather than fighting with insurance companies.
