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Customer Solutions Specialist

4 months ago

Germantown, United States Ellsworth Full time

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment currently has an ePlus Customer Solutions Specialist opportunity available. This role reports into our Specialty Chemical Distribution (SCD) Division and can be fully remote

Ellsworth Corporation is a family-run company that has had continuous growth for over 45 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.

The ePlus Customer Solutions Specialist supports inventory management of assigned customers by processing orders, reviewing stocking levels and driving continuous improvement activity. Collaborates frequently with customer and internal departments to ensure the ePlus inventory program is meeting the needs of the customer.

DUTIES & RESPONSIBILITIES

  • Processes replenishment orders through the Trackpoint software and ERP system through automated replenishments and/or creating manual orders
  • Reviews open orders and enters expedite requests based on customer required due dates
  • Reviews consignment usage orders for accuracy and requests purchase orders from customer and provides transactional data to support consignment usage billing
  • Reconciles inventory between Trackpoint and the ERP system
  • Sets up and maintains items in the Trackpoint software, including deactivating items
  • Collaborates with internal and customer analysts to make recommendations for increases or decreases, including reviewing at-risk items to prevent stock outsMonitors item shelf life and collaborates with customer to remove items from inventory and recommend changes to stocking levels
  • Troubleshoots order and inventory issues to identify root cause and determine actions required to resolve issue, including training to eliminate future occurrence
  • Collaborates with customer and sales teams to process RMAs
PERKS & BENEFITS

As an industry leader, we offer a competitive wage,bonus plan, and a comprehensive benefit package which includes: Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much moreClick Herefor a summary of Employee Benefits

REQUIREMENTS
  • 3+ years of related industrial experience and/or training
  • Associate degree (college or technical) in a related field of study preferred
  • Demonstrated ability to drives change through process improvement efforts.
  • Good communication skills and ability to interact with customers and different departments to identify solutions to issues
  • Demonstrated ability to provide positive customer experience
  • Experienced in working collaboratively across the organization to ensure the program is functioning as documented for specific customers
  • Ability to learn and apply expertise on the ePlus application and processes and is an educational resource to others
  • Less than 5% of the time - May be asked to travel to customer on an infrequent basis


Ellsworth Corporation is an industry leading global corporation, we specialize in the distribution, manufacturing and custom packaging of adhesives, specialty chemicals and dispensing equipment. We stand apart from the competition by going above and beyond high quality products. We offer expert assistance, valuable services, decades of experience, and a host of resources to ensure we're providing the best possible solution for our customers' applications.

#Customerservice #SCD

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)