Customer Support Specialist

3 days ago


Germantown, Maryland, United States Airgas Full time
Job Title: Customer Support Specialist

At Airgas, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Manage customer accounts and provide timely support to resolve issues and concerns
  • Process orders, generate quotes, and complete emails in a timely and efficient manner
  • Utilize various applications for order processing, including integrated customer portals, EDI, and eCommerce
  • Identify, analyze, and creatively solve customer issues and concerns, while creating opportunities to increase customer satisfaction
  • Proactively manage all open items to completion, ensuring a high level of initiative and curiosity
Requirements:
  • High School Diploma required; Associate's or Bachelor's Degree preferred
  • 2 years of customer service/sales experience or minimum 2 years of relevant work experience
What We Offer:
  • Competitive compensation and comprehensive benefits package
  • Progressive parental leave package for eligible Airgas parents
  • 401k plan with company matching funds, tuition reimbursement, and discounted college tuition for employees' dependents
  • Airgas Scholarship Program for dependent children
Why Work at Airgas?

We are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic.



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