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Room Service Ambassador

4 months ago

Lawrenceburg, United States St. Elizabeth Healthcare Full time

Job Duties:

Service: Deliver and serve patient meals using service excellence standards. Utilize the AIDET model when interacting with internal and external customers. Demonstrate professional and courteous behavior. Resolve patient meal issues quickly and with a positive outcome.

Service: Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.

Service: Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.

Service: Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.

Cash handling: Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service

Quality: Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process. Role model clean, neat and professional appearance.

Quality: Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards. Participates in performance improvement (PI) studies, assist with data collection and supports action plans.

Performs other duties as assigned.

Qualifications:

Education, Credentials, Licenses:

* High school diploma

Specialized Knowledge:

* Basic computer skills* Strong verbal and written skills

Kind and Length of Experience:

* Customer service training and skills

FLSA Status:

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community and dis #J-18808-Ljbffr