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Guest Services Representative

2 months ago

Lawrenceburg, United States Baymont by Wyndham Lawrenceburg Full time
Job Overview

We are looking for a dedicated Guest Services Representative to enhance our customer experience. This role involves welcoming guests, addressing their needs, and identifying opportunities for improving service delivery.

Key Responsibilities:

  • Check in and allocate rooms to visitors
  • Verify reservations made via phone and online platforms
  • Address guest inquiries, requests, and concerns
  • Process payments from guests upon departure
  • Maintain cleanliness in the lobby area and assist with laundry duties as needed
  • Relay important guest information to relevant departments

Required Qualifications:

  • Prior experience in customer service or front desk operations
  • Capability to establish rapport with guests
  • Strong organizational abilities
  • Exceptional verbal and written communication skills
About Us

Baymont by Wyndham Lawrenceburg is a welcoming motel that accommodates pets, conveniently located near major transportation hubs and entertainment venues. We pride ourselves on delivering friendly service and providing easy access to local attractions, ensuring comfortable and affordable lodging for all our guests, whether for a brief stay or an extended visit.