Bourbon Industry Hospitality and Marketing Internship

6 days ago

Lawrenceburg, Kentucky, United States Four Roses Distillery LLC Full time
Job Description

**About the Role**

We are seeking a highly motivated and organized individual to join our team as a Guest Experience and Hospitality Intern at Four Roses Distillery LLC. As a key member of our Visitor Center team, you will be responsible for providing exceptional guest experiences, promoting our brand, and supporting our hospitality and marketing efforts.

Key Responsibilities:

  • Tours, Tastings & Experiences:
    • Host guided tours and/or tasting experiences for guests daily, delivering an enjoyable, interactive & informative experience.
    • Act as an ambassador of the brand at all times, sharing passion for the product through education and enthusiasm.
    • Strive to achieve personal and Team NPS target scores.
    • Disseminate consistent, approved information as provided through the training process to guests.
    • On average, host 6 experiences per day, however more or less may be required.
    • On a rotating schedule basis, craft cocktails and provide exemplary service in Bar 1888.
    • Assist with additional on-site events or experiences as directed.
  • Customer Service and Hospitality:
    • Provide a high-end hospitality experience from greeting to departure for every guest or internal customer.
    • Engage with guests in a variety of settings- in person, via phone or other forms of company communication- refer to appropriate FR personnel as necessary.
    • Take and process reservation requests and assist walk in guests with ticket sales.
    • Follow Four Roses Customer Service Strategy. Uphold Four Roses Commitment to Responsible Practices.
    • Assist customers on sales floor with questions, cross-sell and promote as necessary and be available for guest inquiry. Strive to achieve company directed team goals.
    • Act as a concierge to Four Roses Guests, providing helpful information and answering questions.
    • Maintain a positive, friendly, and helpful attitude to exceed guest expectations.
    • Manage guest dissatisfaction swiftly & discreetly. Resolve outstanding issues with the support of Supervisor/Lead when necessary.
    • Support internal requests as needed to cross-collaborate with other departments.
  • Retail Functions:
    • Cash handling/ retail and ticket sales.
    • Opening and closing duties to include drawer activation/ reconciliation; restocking; bourbon count. Supply inventory, bar setup etc.
    • Maintain visual and brand standards for visitor center.
    • Process merchandise e-commerce orders and operate engraving equipment.
  • Project Work:
    • The Four Roses Internship will an include a comprehensive project target directly relating to the hospitality and experiential marketing aspects of the Visitor Center.
    • The VC Intern will have opportunity to meet with Department Leaders across the organization to learn more about each area.
    • The project duration will extend from start date to be presented to our Leadership Team to gain valuable real-world experience before the internship has concluded.
  • Minor Responsibilities:
    • Provide logistical support for: experience set up, strike down, guest traffic control, responsibility practice, cocktails, media/audio, or any other function as necessary.
    • Assist with sanitation of audio equipment, tasting supplies or space as needed.
    • Support any additional Visitor Center projects as requested.
    • Occasionally support transfers between locations or fulfil additional requests for business needs.
  • Inventory Processing:
    • Accurately count in/ receive new inventory.
    • Assist with pricing, organization, and stocking.
    • Maintain and communicate supply inventory needs to Management.
    • Participate in inventory cycle counts.
  • Sales Promotion & Cross-Functional Initiatives:
    • Participate in various marketing events as needed.
      • Assists in Marketing related functions and activities as necessary
      • Event setup/ special projects as required

Requirements:

  • Must have availability to work -
    1. Average 20-28 hrs./ week unless otherwise needed or agreed upon.
    2. Occasional extended hours/ nights or weekends and special projects or events may be necessary.
    3. Schedules are subject to change according to business need.
  • Adhere to brand standards in product discussion with guests and to tour and tasting procedures per policy or as directed by a Supervisor or Lead Host.
  • Complete STAR training and follow responsibility practices without exception.
  • Positive, trustworthy, genuine character with excellent reputation.
  • Displays outstanding organizational, interpersonal and (verbal/written) communication skills.
  • Highly organized; handle multiple projects simultaneously.
  • Strong communication and interpersonal skills.
  • Self- starter with team-oriented work directive.
  • Excellent attendance and punctuality.
  • Pleasant, friendly, and courteous attitude.
  • Well-kept physical appearance and hygiene.
  • Excellent collaborator, builds teams, and strengthens relationships.

Education and Experience:

  • High school diploma or GED
  • Must be at least 21 years old,
  • Current college student in a business, marketing, hospitality, or related degree program,
  • Computer and software proficiency including strong knowledge of MS Office (Excel, Word, PowerPoint, Access). Ability to adapt to POS, reservation software and inventory management system,
  • Successful completion of background check and drug screens,
  • Clean driving record and active driver's license,

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