Manager, HR Service Center

1 month ago

Minneapolis, United States ICU Medical Full time
Description

Position Summary

The Manager, HR Service Center will oversee and lead a dynamic team of HR Shared Services professionals responsible for maintaining HRIS system data and executing HR back-office processes. This role will be pivotal in driving service excellence within the HR Shared Services team, with a strong emphasis on continuous improvement initiatives. Reporting to the Sr. Manager, HR Operations, this position will ensure adherence to policies and standards in day-to-day operations. This position entails being a hands-on manager, where the individual is expected to fulfill their designated duties while overseeing a team.

Essential Duties & Responsibilities:

  • Lead, mentor, and empower the HR Shared Services team, fostering their professional growth and development while nurturing a collaborative high-performance culture. Prioritize results, accountability, business acumen, critical thinking, and data integrity.
  • Ensure the HR Shared Services team delivers exceptional customer service, emphasizing timely and effective support.
  • Act as an escalation point for the Shared Services team, identifying root causes of issues and implementing effective resolutions.
  • Collaborate closely with HR business partners, HRIS, and other Centers of Excellence to develop and continuously enhance processes and programs.
  • Utilize technical knowledge to troubleshoot HR systems, including HRIS platforms such as Oracle, ADP, or Workday, ensuring data integrity and system efficiency.
  • Manage and support HR processes including onboarding, offboarding, organizational changes, data entry, and associated procedures.
  • Lead process improvements aligned with HR strategy by identifying, mapping, project managing, and implementing changes while standardizing and automating processes.
  • Advocate for process documentation and training initiatives, ensuring alignment of business processes with system functionality and best practices. Develop comprehensive documentation, training aids, and facilitate training sessions as needed.
  • Develop and monitor key performance indicators (KPIs) for the HR Shared Services team, tracking metrics to drive performance improvements.
  • Cultivate strong relationships with stakeholders across the organization, actively soliciting and incorporating user feedback into process enhancements.
  • Collaborate with HR Business Partners to gather and integrate field input into the service delivery model.
  • Own the SharePoint site used by employees to access HR information, ensuring it serves as a comprehensive and user-friendly resource. Develop and maintain the site to provide valuable HR-related content and resources.
  • Foster relationships with Global HR teams to enhance communication, streamline processes, and identify efficiencies across regions.
Knowledge, Skills & Qualifications:
  • Experience in working in a global HR environment a plus.
  • Highly organized and detail-oriented, with strong problem-solving skills and ability to identify root causes and implement effective solutions.
  • Demonstrated technical proficiency with the ability to communicate complex concepts in accessible terms for business stakeholders.
  • Experience in SharePoint site ownership and development, including knowledge of SharePoint best practices and ability to design and maintain a user-friendly interface.
  • Excellent oral and written communication skills, including technical writing and presentation development.
  • Strong teamwork and interpersonal skills, with the ability to communicate effectively across all levels of management and end-user groups.
  • Ability to thrive in a hands-on environment, utilizing a consultative approach to navigate complex requirements and deliver comprehensive solutions.
Education and Experience:
  • Bachelor's degree in human resources, business administration, or related field.
  • 7+ years of progressive experience in US Corporate Human Resources.
  • Proven experience in effectively leading and managing teams, fostering a collaborative and high-performance culture.
  • Proficiency with HRIS systems, experience with Oracle, ADP, or Workday preferred


Minimum Qualifications:

•Must be at least 18 years of age

Travel Requirements:

•Typically requires travel less than 5% of the time

Physical Requirements and Work Environment:

•This is largely a sedentary role.

•This job operates in a professional office environment and routinely uses standard office equipment.

.This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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