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HR Coordinator

4 months ago

Minneapolis, United States Russell Tobin Full time
Job DescriptionJob Description

Job Title: HR Coordinator
Location: Minneapolis (Hybrid - 3 days a week in office)
W2 Contract duration: 9 months (Contract to hire)
Pay: $18 - $20 / Hour

Top Requirements:

  • Experience in HR service/contact center supporting HR, payroll, and/or benefits
  • Excellent written and verbal communication
  • Ability to multi-task and strong follow-through
  • Organized with strong attention to detail

Required Experience: 1+ years of customer service

Role Description: The HR Service Professional is the first point of contact for employee inquiries related to payroll, benefits, and HR within the People Resource Center (PRC). This role combines customer service with HR knowledge to respond to questions via phone, chat, web portal, or email, educating employees on self-service tools and resources.

Responsibilities:

  • Provide timely and accurate responses to inquiries
  • Educate employees on self-service tools and resources
  • Identify and address employee needs, escalating complex issues as necessary
  • Document and classify contacts for case reporting
  • Demonstrate compassion and sound judgment
  • Utilize active listening, troubleshooting, and critical thinking to solve problems
  • Recommend changes to improve employee self-service and understanding
  • Ensure confidentiality and protection of sensitive data

Required Qualifications:

  • 1+ years of customer service experience
  • Experience with case management/CRM software
  • Proficiency in MS Office Suite (Outlook, Teams, Word, Excel)
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication
  • Previous HR service/contact center experience supporting HR, payroll, and/or benefits

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#LI-SJ1Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.