Bilingual Loan Processor

4 weeks ago

Milwaukee, United States MRA Recruiting Services Full time
Company: Acts Housing
Position: Bilingual Loan Processor

We are looking for an experienced Bilingual Loan Processor to join our expanding Acts Lending team. As part of our team, you will be responsible for assisting in building our move-in-ready loan program.

In this role, you will work directly with the Acts Lending mortgage applicants facilitating the loan process, from initial underwriting through loan approval through loan origination, while complying with all regulations and company policies and maintaining well-organized documentation.

Success will be based on your ability to work collaboratively with all applicants, homebuyer coaches, and realtors to ensure a consistent experience.

Responsibilities:
  • Work with the Lending team and other involved parties to ensure families have provided all required documents and meet all underwriting guidelines.
  • Organize and archive underwriting documents for each family, including digital and paper filing work, for easy review and access for internal audits.
  • Prepare pre-approval, adverse action, loan commitment letters, and communicate with families.
  • Complete all required loan documentation and disclosures, from application through closing.
  • Work with the Loan Servicing Coordinator to ensure insurance coverage is obtained before closing and to provide a smooth transition to loan servicing.
  • Accurately maintain customer relationship management platform, Salesforce.
  • Assist with completing required reporting for internal, external, and audit needs and review for accuracy.
  • Schedule and conduct intake meetings with newly pre-approved families to help introduce them to the Lending program.
  • Complete work following all applicable federal and state regulations, and organizational policies, and identify and report errors to the Director, Lending Operations.
  • Occasional night and weekend work to accommodate families' schedules and to represent Acts at events.

Requirements:
  • High school graduate or equivalent, required
  • Minimum 2 years of experience in customer service
  • Bilingual in Spanish and English, required
  • Experience working with loan origination or underwriting software, a plus
  • Ability to learn and proficiently use Acts' CRM database and loan servicing software
  • Proficiency with Microsoft Office/Google Suite.
  • Communicate internally and externally; professionally use telephones and email.

Benefits:
Acts Housing provides a competitive pay and benefits package, including health, dental, and 401K with employer contribution.

Acts Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

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