Bilingual Loan Operations Specialist
4 days ago
We are seeking a highly skilled Bilingual Loan Processor to join our team at MRA Recruiting Services. As a key member of our Acts Lending team, you will play a crucial role in assisting with the development of our move-in-ready loan program.
Responsibilities:- Collaborate with the Lending team and other stakeholders to ensure families have provided all necessary documents and meet underwriting guidelines.
- Organize and maintain accurate records of underwriting documents, including digital and paper filing, for easy review and access.
- Prepare pre-approval, adverse action, and loan commitment letters, and communicate with families.
- Complete all required loan documentation and disclosures, from application through closing.
- Work closely with the Loan Servicing Coordinator to ensure insurance coverage is obtained before closing and to provide a smooth transition to loan servicing.
- Maintain accurate records in our customer relationship management platform, Salesforce.
- Assist with completing required reporting for internal, external, and audit needs, and review for accuracy.
- Schedule and conduct intake meetings with newly pre-approved families to introduce them to the Lending program.
- Ensure compliance with all applicable federal and state regulations, and organizational policies, and identify and report errors to the Director, Lending Operations.
- Occasionally work evenings and weekends to accommodate families' schedules and represent Acts at events.
- High school graduate or equivalent, required.
- Minimum 2 years of experience in customer service.
- Bilingual in Spanish and English, required.
- Experience working with loan origination or underwriting software, a plus.
- Ability to learn and proficiently use Acts' CRM database and loan servicing software.
- Proficiency with Microsoft Office/Google Suite.
- Effective communication skills, both internally and externally.
Acts Housing offers a competitive pay and benefits package, including health, dental, and 401K with employer contribution.
Acts Housing is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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