Customer Specialist, Alternative Delivery

4 weeks ago

Tinley Park, United States CarMax Full time

7123 - Tinley Park - 18800 Oak Park Ave, Tinley Park, Illinois, 60477

CarMax, the way your career should be
General Summary:

Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working in multiple environments including both indoors, outdoors, and offsite ("home") delivery of vehicles. The Customer Specialist- Alternative Delivery will also focus on the facilitation of paperwork and post-sale processing. The Customer Specialist-Alternative Delivery will also perform vehicle condition verifications and prepare the vehicles for delivery.

What you will do - Essential responsibilities

  • Facilitate the completion of Home Delivery sales transactions
  • Present and/or confirm MaxCare and finance decisions
  • Follow and execute strategies to achieve store's sales budgets.
  • Maintain a working knowledge of available financing options, titles and extended service policies.
  • Interact with customers, other associates and team members to provide outstanding internal and external customer service.
  • Provide customer service to customers by complying with CarMax procedures, including, but not limited to: processing Home Deliveries, listening to and answering customer questions and explaining paperwork process.
  • Perform various Business Office tasks, including, but not limited to: Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales.
  • Perform various administrative and clerical duties, including, but not limited to: Document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
  • Drive vehicles to and from various locations as requested by supervisor.
  • Adhere to all CarMax policies and procedures.
  • Adhere to the Customer Specialist- Alternative Delivery training timeline.
  • Process paperwork associated with retail vehicle sales.
  • Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection.
  • Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis
  • Present appraisal offers to customers
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards.
  • Prepare vehicles for delivery to customers.
Qualifications and requirements
  • Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.
  • Successful completion of all assessments.
  • Demonstrate exceptional communication skills and attention to detail
  • Demonstrate active listening skills.
  • Meet or exceed CarMax guidelines for customer satisfaction.
  • Perform multiple duties in a high energy, fast-paced working environment.
  • Use miscellaneous computer programs, demonstrating intermediate PC skills.
  • Read, interpret, and transcribe data in order to maintain accurate records.
  • Lift objects that weigh as much as 25 lbs.
  • Complete all formats of job related training.
  • Flexible to work in an indoor/outdoor environment, ability to walk or stand for long periods of time and be able to work in any inclement weather for several hours.
  • Flexibility to work at multiple locations and deliver vehicles offsite
  • Flexible work hours with shifts that may include nights, weekends, and holidays.
  • Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.


About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Specialist, Alternative Delivery

    2 months ago

    Tinley Park, United States CarMax Full time

    7123 - Tinley Park - 18800 Oak Park Ave, Tinley Park, Illinois, 60477 CarMax, the way your career should be! **General Summary:** Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions,...

  • Customer Specialist, Alternative Delivery

    3 weeks ago

    Tinley Park, Illinois, United States CarMax Full time

    7123 - Tinley Park Oak Park Ave, Tinley Park, Illinois, 60477CarMax, the way your career should be General Summary: Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working...

  • Customer Service Representative

    2 days ago

    Tinley Park, Illinois, United States CarMax Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Alternative Delivery. In this role, you will be responsible for providing exceptional customer service in a fast-paced, team-oriented environment.Key ResponsibilitiesFacilitate the completion of Home Delivery sales...

  • Sales and Customer Experience Specialist

    2 days ago

    Tinley Park, Illinois, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Alternative Delivery. In this role, you will be responsible for providing exceptional customer service in a fast-paced, team-oriented environment.Key ResponsibilitiesFacilitate the completion of Home Delivery sales...

  • Logistics Customer Support Specialist

    1 week ago

    Tinley Park, Illinois, United States Transplace Full time

    Logistics Customer Support SpecialistJob Category: Customer Support & ServiceRequisition Number: INTER006029As a Logistics Customer Support Specialist, you will play a crucial role in ensuring that client shipments are executed punctually and that empty containers are returned efficiently. Your responsibilities will include accurate and timely data entry for...

  • Sticker Production Specialist

    4 days ago

    Tinley Park, Illinois, United States makeStickers Full time

    At MakeStickers, we are looking for part-time, committed, and meticulous Sticker Production Specialists to enhance our operations. Our organization is a leader in delivering high-quality stickers with quick turnaround times. We simplify the process of ordering stickers and labels. We seek an individual who takes pride in fulfilling orders, ensuring flawless...

  • Customer Experience Specialist

    3 months ago

    Tinley Park, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Occasional Seasonal Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous...

  • Customer Support Specialist

    4 days ago

    Tinley Park, Illinois, United States Panduit Full time

    At Panduit, we believe that our workforce is our greatest asset. We are seeking individuals who are committed to innovation, diversity, and sustainability. Key Responsibilities As a Customer Experience Advocate at Panduit, you will play a crucial role in delivering an exceptional customer journey. You will independently oversee all aspects of customer...

  • Customer Service Specialist

    5 days ago

    Tinley Park, Illinois, United States Bean 'N Breek Coffee Full time

    Position OverviewAs a Customer Service Specialist at Bean 'N Breek Coffee, you will play a vital role in creating a welcoming atmosphere for our patrons. Your responsibilities will include:Engaging with Customers: Take orders with a friendly demeanor and a warm smile.Maintaining Cleanliness: Adhere to a rigorous cleaning schedule to ensure a pristine...

  • Product Support Specialist

    4 days ago

    Tinley Park, Illinois, United States Panduit Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Panduit. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met swiftly and effectively.Key ResponsibilitiesSolve Complex Customer IssuesYou will utilize your in-depth...

  • Midland Park

    2 weeks ago

    Midland Park, United States Relay Delivery Full time

    Hiring for Midland Park, NJ and Cresskill, NJ LOOKING FOR FLEXIBLE GIG WORK? Use the Relay app to deliver food via car, scooter, or bike from local New Jersey restaurants to their customers. Work as much or as little as you want, and still get a great hourly rate plus tips and bonuses. Awesome alternative to seasonal work, temp work, or a part-time job. Be...

  • Midland Park

    1 week ago

    Midland Park, United States Relay Delivery Full time

    Hiring for Midland Park, NJ and Cresskill, NJ LOOKING FOR FLEXIBLE GIG WORK? Use the Relay app to deliver food via car, scooter, or bike from local New Jersey restaurants to their customers. Work as much or as little as you want, and still get a great hourly rate plus tips and bonuses. Awesome alternative to seasonal work, temp work, or a part-time job. Be...

  • Delivery Driver

    1 week ago

    Tinley Park, United States Jimmy John Full time

    A Jimmy John's Delivery Driver's goal is to get that sandwich in the customer's hand as quick as can be. We do this by learning the most efficient route, double checking orders to ensure everything is accounted for, and hustling on our feet (while always being safe and law abiding while on the street). Drivers take home cash every day. While not on the...

  • Speech Pathologist

    4 days ago

    Edgemont Park, Michigan, United States Soliant Full time

    Job SummaryWe are seeking a skilled Speech Language Pathologist (SLP) to join our team as an Augmentative and Alternative Communication (AAC) Specialist. The ideal candidate will have a strong background in pediatric SLP and experience with AAC technologies.Key Responsibilities:Provide direct and indirect services to students with complex communication...

  • Technical Support Specialist

    4 weeks ago

    Tinley Park, United States Sierra ITS Full time

    Ready to put your tech skills to the test?Sierra ITS is hiring a Technical Support Specialist to join our municipal client's IT support team. You'll use your tech acumen and experience to perform hands on support for desktops, laptops, printers, and anything else in the it realm. Windows 10, O365 are the primary focus. You'll learn how a municipal IT...

  • Technical Support Specialist

    4 weeks ago

    Tinley Park, United States Sierra ITS Full time

    Ready to put your tech skills to the test?Sierra ITS is hiring a Technical Support Specialist to join our municipal client's IT support team. You'll use your tech acumen and experience to perform hands on support for desktops, laptops, printers, and anything else in the it realm. Windows 10, O365 are the primary focus. You'll learn how a municipal IT...

  • Vehicle Delivery Driver

    1 week ago

    Tinley Park, United States CarMax Full time

    7123 - Tinley Park - 18800 Oak Park Ave, Tinley Park, Illinois, 60477CarMax, the way your career should be!About this jobEnsuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will be the vital link between a customer’s online buying experience to their home delivery,...

  • Vehicle Delivery Driver

    1 week ago

    Tinley Park, United States CarMax Full time

    7123 - Tinley Park - 18800 Oak Park Ave, Tinley Park, Illinois, 60477 CarMax, the way your career should be! About this job Ensuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will be the vital link between a customers online buying experience to their home delivery,...

  • Vehicle Delivery Driver

    2 weeks ago

    Tinley Park, United States CarMax Full time

    7123 - Tinley Park - 18800 Oak Park Ave, Tinley Park, Illinois, 60477CarMax, the way your career should be! About this jobEnsuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will be the vital link between a customer’s online buying experience to their home...

  • Food Delivery Specialist

    4 days ago

    Tinley Park, Illinois, United States Palermo's Pizzeria Full time

    About Palermo's Pizzeria From humble beginnings, Palermo's began as a simple pizza shop in Chicago of 1961. Palermo's got its start from the first generation of our Sicilian family with one key idea in mind: to make a better pizza. Job Details We are seeking responsible drivers with excellent driving records to deliver food orders to our valued...