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Customer Service Representative I

2 months ago

Baltimore, United States Len The Plumber Full time

Are you ready for new challenges and new opportunities? Join our team Current job opportunities are posted here as they become available. Customer Service Representative (CSR) - High Volume Call Center - Full Time Join the LEN THE PLUMBER HEATING AND AIR TEAM We are currently searching for a highly talented Customer Service Representative in our downtown Baltimore MD headquarters Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a career with a growing company with many advancement opportunities? Then come join our team Bi-LINGUAL a PLUS Len The Plumber Heating and Air is looking for friendly, enthusiastic, Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians. This position is the first line of communication for existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work. Essential Job Functions: Quickly and efficiently answer and handle high-volume customer calls each shift Conveys a positive impression of the company while establishing and building long-term customer relationships Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations Correctly addresses customer needs by quickly identifying the best path to resolution, and taking action Accurately collects and enters all necessary customer information into the day service database Contributes to the department and company's success by meeting and exceeding all performance objectives Maintains performance proficiency by staying current on all updates and process changes Proactively identify areas for process change to improve customer-handling procedures Qualifications: A positive, friendly, and helpful demeanor Superior communication (oral, written, and over the phone) A self-starter who will thrive working independently and on a team Good listener, empathetic, and customer focused Problem-solving with the ability to prioritize Organized Ability to multi-task with attention to detail Proficiency with computers, especially Microsoft Office software Experience/Education : High School Diploma or equivalent required, associates and college degrees preferred. Compensation : Based on experience Competitive Dental, Vision, and Healthcare Plans 401(k) matching Short-Term and Long-Term Disability Life Insurance PTO Paid Holidays Employee Assistance Program (EAP) Part-time and Remote work may be considered for the right candidate, AFTER training has been completed in our BALTIMORE CALL CENTER Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

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