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Hotel Front Desk Agent

1 month ago

Nashville, United States Fairlane Hotel Full time

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll provide a warm welcome and fond farewell to every guest that enters and exits the hotel, During your shift you will manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Compensation:

$17.50 hourly

Responsibilities:Handle customer complaints as necessary
Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications:Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
High school diploma, GED, or equivalent
Working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Well-versed in taking telephone calls and handling stressful situations
About Company

Where timeless style meets modern sensibility, and service reigns supreme, the Fairlane Hotels creates a beautiful and vibrant setting for your stay with just the right balance of luxury and rebellious spirit.

Managed by Oliver Hospitality

  • Paid monthly parking subscription
  • Employee discounts at all properties

Oliver Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.