Vice President of Customer Success

4 weeks ago

Austin, United States SpyCloud Full time

VP of Customer Success – Americas Location: Austin Reporting To : SVP, Customer Success Company Mission : SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further As the Vice President of Customer Success at SpyCloud, you will play a vital role in ensuring the success and satisfaction of our customers. Your strategic vision, customer-centric mindset, and leadership skills will be instrumental in driving customer retention, expansion, and overall customer loyalty. If you are a strategic customer success leader with a passion for cybersecurity and a drive to excel in a dynamic industry, we invite you to join our team at SpyCloud. Together, we will continue to protect digital identities and defend against cyber threats on a global scale. What you’ll do: Customer Success Strategy: Continue to enhance and grow a comprehensive customer success strategy aligned with the company’s vision and business objectives. Customer Engagement: Establish and maintain strong relationships with key customers, serving as their trusted advisor and advocate. Customer Retention: Drive customer retention efforts, avoiding churn and ensuring long-term customer satisfaction. Customer Expansion: Identify upsell and cross-sell opportunities, collaborating with sales to drive customer expansion and revenue growth. Customer Lifecycle: Manage customer relationships including overseeing customer lifecycle and adoption processes expanding security footprint using SpyCloud services. Customer Health Monitoring: Monitor customer health and identify at-risk customers, taking proactive measures to address issues. Customer Feedback: Collect and analyze customer feedback to gather insights, identify trends, and drive product and service improvements. Customer Success, Americas Team Leadership: Lead and mentor the Customer Success, Americas team, fostering a culture of customer-centricity and continuous improvement. Customer Advocacy: Promote customer success stories, testimonials, and case studies to highlight SpyCloud’s impact on customer organizations. Cross-functional Collaboration: Collaborate closely with all internal teams and stakeholders as the voice of the customer to drive satisfaction and address needs effectively. Key Requirements: Bachelor’s degree in Business, Marketing, or a related field; MBA or advanced degree preferred. Minimum 12+ years of progressive customer success leadership experience in addition to background in sales, account management, project management or a related leadership role, preferably in the cybersecurity or technology industry. Strong understanding of cybersecurity concepts and the ability to effectively communicate them to customers. Proven track record of successfully leading customer success teams and driving customer retention and expansion. Excellent leadership and team-building skills, capable of motivating and guiding a diverse customer success team. Exceptional communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders. Experience in driving customer advocacy and leveraging customer success stories for business growth. Prior experience as a Vice President or similar executive role in customer success is required. Benefits + Perks We also look to ensure all SpyCloud employees have the support and benefits they need to stay focused on the mission. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we also offer our employees a comprehensive benefits package that includes: 401(k) Health, Vision and Dental Insurance Generous PTO Plan In-office meals provided Who We Are SpyCloud is a place for innovative, collaborative and problem-solvers to thrive. Individually we’re amazing but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. #J-18808-Ljbffr

  • Vice President, Customer Success

    4 weeks ago

    Austin, United States Penn Foster Inc Full time

    The Vice President of Customer Success is an experienced Customer Success leader who is responsible for bringing a strategic vision and innovative approach in leading critical customer success initiatives at Tricentis. Reporting to the Chief Customer Officer, and part of the e-Staff, the Vice President of Customer Success plays a key role in driving product...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States SpyCloud Full time

    Position: Vice President of Customer Success – AmericasLocation: RemoteReporting To: Senior Vice President, Customer SuccessCompany Mission:SpyCloud is dedicated to enhancing online safety by disrupting criminal activities. Our solutions protect over 4 billion accounts globally, thwarting cyber threats effectively. As a leader in the cybersecurity domain,...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States SpyCloud Full time

    Position Title: Vice President of Customer Success – AmericasLocation: RemoteReporting To: Senior Vice President, Customer SuccessCompany Mission:SpyCloud is dedicated to enhancing online safety by disrupting the criminal underground. Our solutions prevent cyberattacks and safeguard over 4 billion accounts globally. The cybersecurity sector is dynamic and...

  • Senior Vice President of Client Success

    1 week ago

    Austin, Texas, United States ActiveProspect, Inc. Full time

    ActiveProspect - Senior Vice President of Client SuccessActiveProspect is a premier SaaS platform focused on consent-driven marketing, empowering organizations to act swiftly on leads, ensure regulatory compliance, and extract valuable insights. In alignment with our commitment to consent-based marketing, we are in search of a seasoned Senior Vice President...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States SpyCloud Full time

    Position Overview:The Senior Vice President of Client Success will be pivotal in enhancing customer satisfaction and driving success for our clientele.Company Mission:SpyCloud is dedicated to creating a safer online environment by disrupting cybercriminal activities. Our solutions protect over 4 billion accounts globally, making cybersecurity an exhilarating...

  • Senior Vice President of Client Success

    2 weeks ago

    Austin, Texas, United States SpyCloud Full time

    Senior Vice President of Client Success - AmericasLocation: Remote Reporting to : SVP, Customer Success Company Mission : SpyCloud is dedicated to enhancing online safety by disrupting criminal activities. Our solutions prevent cyber threats and safeguard over 4 billion accounts globally. The cybersecurity sector is rapidly evolving, and being at the...

  • Vice President of Finance

    3 days ago

    Austin, United States Careerbuilder-US Full time

    Our client, a leading manufacturing organization, is looking for a Vice President of Finance  who will drive efficiency improvements along the whole value chain based on a sound understanding of all business processes. The successful candidate will provide leadership and coordination of all company financial decisions and product line analysis, assure...

  • Vice President of Finance

    5 months ago

    Austin, United States Careerbuilder-US Full time

    Our client, a leading manufacturing organization, is looking for a Vice President of Finance  who will drive efficiency improvements along the whole value chain based on a sound understanding of all business processes. The successful candidate will provide leadership and coordination of all company financial decisions and product line analysis, assure...

  • Regional Vice President Sales

    1 month ago

    Austin, United States Elara Caring Full time

    Description : Regional Vice President Sales At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home...

  • Senior Vice President Of Content

    2 months ago

    Austin, Texas, United States South By Southwest Full time

    Job PurposeSXSW seeks an experienced Content professional to lead its Content and Experience teams. The Senior Vice President of Content will be responsible for continuously developing the long-term SXSW Content Strategy within the organization and how that intersects with the customer experience. This role plays a crucial role in shaping the future...

  • Vice President of Operations

    2 weeks ago

    Austin, Texas, United States Advanced Bank Solutions LLC Full time

    Position OverviewAdvanced Bank Solutions LLC is seeking a highly qualified Vice President of Operations to lead our operational initiatives. The ideal candidate will possess extensive experience in deposit operations and a strong background in community banking.Key ResponsibilitiesThe Vice President of Operations will be responsible for overseeing the daily...

  • Vice President of Operations

    2 weeks ago

    Austin, Texas, United States HOUSING AUTHORITY OF TRAVIS COUNTY Full time

    Job Title: Vice President of OperationsReports To: Chief Executive Officer / Executive DirectorJob Summary:The Vice President of Operations is tasked with overseeing the daily operational functions of the Housing Authority, ensuring the delivery of high-quality services to the community. This position requires strategic foresight, departmental oversight, and...

  • Vice President of Technology Commercialization

    2 weeks ago

    Austin, Texas, United States The University of Texas at Austin Full time

    Job Posting Title: Vice President of Technology CommercializationHiring Department: Discovery to ImpactPosition Open To: All ApplicantsWeekly Scheduled Hours: 40FLSA Status: ExemptLocation: AUSTIN, TXApplication Process: Interested candidates should submit a resume and cover letter. Preliminary interviews will be conducted on a rolling basis. Three...

  • Regional Vice President Sales

    2 weeks ago

    Austin, United States Elara Caring Full time

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: Regional Vice...

  • Vice President of Customer Success

    1 month ago

    Austin, United States ActiveProspect, Inc. Full time

    Job DescriptionJob DescriptionCompany OverviewActiveProspect is the leading SaaS platform for consent-based marketing. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and...

  • Vice President of Customer Success

    2 months ago

    Austin, United States ActiveProspect Full time

    Company Overview ActiveProspect is the leading SaaS platform for consent-based marketing. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and control. Our mission is to...

  • Vice President of Customer Success

    3 months ago

    Austin, United States ActiveProspect, Inc. Full time

    Job DescriptionJob DescriptionCompany OverviewActiveProspect is the leading SaaS platform for consent-based marketing. Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and...

  • Senior Vice President of Logistics

    1 week ago

    Austin, Texas, United States Thrive Pet Healthcare Full time

    Senior Vice President of LogisticsThe Senior Vice President of Logistics at Thrive Pet Healthcare is tasked with formulating and executing strategies aimed at enhancing the acquisition and oversight of materials, supplies, and equipment. This position requires leading a dedicated team to ensure efficient supply chain operations while fostering opportunities...

  • Vice President of CoMET

    3 months ago

    Austin, United States HVJ Associates Full time

    Job DescriptionJob DescriptionSalary: DOEPosition: Vice President CoMET (Construction Materials Testing) DepartmentLocation: Austin, TX Reporting to: Vice President of OperationsMission/ Position Description SummaryThe mission of the Vice President of CoMET Department for HVJ South Central Texas – M&J, Inc., a leading specialty engineering firm in Texas,...

  • Vice President, Customer Experience

    3 days ago

    Austin, Texas, United States Ziff Davis Full time

    About the RoleZiff Davis Shopping is a leading e-commerce company that helps millions of shoppers discover and save. We're seeking a visionary leader to elevate our member experiences to new heights as our Vice President of Loyalty and Engagement.Key ResponsibilitiesDevelop and implement a comprehensive loyalty program strategy, including membership...