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VBC I Collections Specialist

2 months ago

Skokie, United States Visual Comfort Full time

Corporate Skokie, 7400 Linder Ave, Skokie, Illinois, United States of America

Req #378 Friday, July 19, 2024 JOB TITLE: Collections Specialist FLSA: Non-exempt STATUS: Full Time, On-site SUPERVISOR: Director of Credit & Collections Position Summary: The A/R Collection Analysts are primarily responsible for working with an assigned portfolio of business-to-business accounts in an effort to obtain the lowest possible DSO while retaining the customers' business. Responsibilities: Serve as the primary point of contact for assigned business-to-business accounts, conducting audits and reconciliations to resolve account issues. Release orders on credit hold, ensuring timely processing and fulfillment. Provide support to Credit Managers and/or other Analysts in their absence or as needed. Complete credit references for specific customers within the portfolio. Foster relationships with customers, sales teams, and internal operations, ensuring prompt resolution of issues in a professional manner. Process and review account adjustments, small balance write-offs, and credit memos for assigned customer accounts. Resolve discrepancies arising from short payments, product returns, pricing, or co-op, with minimal supervision. Maintain and update accurate customer account records, including detailed notes. Meet departmental goals and metrics within the assigned portfolio. Perform other duties as required to support the overall functioning of the credit and collections department. Support and uphold the Visual Comfort & Co. Company Values. Demonstrate commitment, dependability, punctuality, and adherence to the agreed-upon schedule. Qualifications: Associate's degree or equivalent from a college or university accredited by the US Department of Education, with specialization in Accounting, Finance, or Business. Minimum of two years of full-time experience in Collections, specifically in a business-to-business context. Proficiency in reading, writing, and speaking English. Strong proficiency with MS Word, MS Excel, and MS Outlook. Ability to reconcile accounts, resolve discrepancies, and manage short payments. Excellent understanding of the Collections and Account Reconciliation processes. Strong customer service and communication skills. Strong organizational and time management skills, with the ability to work independently. Strong analytical skills. Proven ability to set priorities and work within deadlines. Versatility, flexibility, and a willingness to work in a fast-paced, multi-task environment. Ability to work collaboratively in a team atmosphere, fostering positive work relationships. What Visual Comfort & Co. Offers: Competitive Compensation Package Company provided Life Insurance and Short-Term Disability. 401(k) Employer Match. Paid Time Off Programs Team Member discounts on Visual Comfort Products.

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