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Business Analyst
2 months ago
BUSINESS ANALYST & PROJECT COORDINATOR
AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2023
First Credit Union is Arizona's first credit union. Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success.
If you want to work in a culture committed to making a local impact with a focus on genuine service, become part of the First Credit Union team by applying for our Business Analyst & Project Coordinator opportunity located at our Chandler Corporate Headquarters.
Business Analyst and Project Coordinator acts as the liaison between the business unit Teams and the Information Technology Team to improve operational and system efficiencies. Provide leadership on enterprise projects and project assistance to business unit Team leads to help them manage and grow theri project management experience. Project lead on IT initiatives that require multiple Solutions Team involvement. Professionalism, discretion, confidentiality and a positive attitude are absolute essentials of the position that supports our FIRST values.
Essential Functions:
Coordinate contact on new or complex issues with vendors, IT solutions team and Credit Union staff related to new or ongoing projects.
Assist project lead on enterprise level projects in Project Management duties, including acting as Project Manager for various First Credit Union projects, as assigned by the VP of Information Technology.
Product Owner of Project Management System, including facilitating training with Solutions Teams.
Take a leadership role in developing, updating and executing disaster recovery procedures and work instructions, and collecting and documenting test results.
Take a leadership role in the development and revision of procedures for Information Technology Department.
Helps to support system enhancements, promotes system automation, and increases systems processing efficiencies via "Third Party" software systems.
Helps to support any special projects as assigned by the Information Technology Manager or VP of Information Technology.
Coordinate deployment, management, and maintenance of various First Credit Union IT communications. i.e., Vendor Partner communications, System Down Notifications.
Provide prompt, help desk technical support to staff by phone, email, chat, in person and using other communication methods.
Supports Software Development staff and VP of Information Technology with various tasks as necessary.
Understand and follow Credit Union policies and procedures.
Ability to handle confidential/sensitive information in a professional manner.
Participate in IT staff meetings and attend other meetings, seminars or training.
Comply with the Bank Secrecy Act (BSA) and complete all annual required training by assigned due dates.
Requirements:
A minimum of six years of experience and/or education. Relevant experience on a year for year basis can be substituted for education. A related technical trade degree or Bachelor of Science degree is preferred.
Proficiency in Microsoft Office including Outlook, Teams, Word, Excel, PowerPoint and project management tools.
Technical phone support experience.
A project related accreditation such as PMP, SCRUM Certification
Previous experience with a credit union highly desirable.
Superb customer service orientation.
Strong project management skills.
Accuracy and attention to detail.
Setup and maintenance of infrastructure systems (e.g routers, switches, firewall, etc.).
Stress management/composure
Good listening and communication skills.
Honesty and integrity.
Teamwork.
Excellent written and verbal communication skills.
Candidates must be available to work 40 hours per week; Monday - Friday.
At First Credit Union we take pride in offering you a professional, friendly, and cohesive working environment where you can grow and succeed while enjoying the satisfaction of helping others. We also offer competitive pay and superior benefits which include:
Generous Paid Time Off (PTO)
11 Paid Holidays
Medical and Dental Insurance
LTD/AD&D/Life Insurance
401k Plan with Company Match plus an additional Retirement Plan funded by First Credit Union
Special Recognition Programs
Employee of the Quarter
Co-worker Recognition Program
Anniversary Incentives
Furthering Education Recognition
Professional Development Opportunities
University of First Credit Union
Tuition Assistance
Great work shift - Monday through Friday
First Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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