Customer Service-Process Specialist

2 months ago


Danbury, United States CyberSearch Full time

To Apply for this Job Click Here

Customer Service-Process Specialist (8 Roles) Location: Des Moines, IA or Atlanta, GA — Onsite/Hybrid/Remote Length: Perm Interview: Video /F2F Rate: $24/hr-$25/hr + Benefits from day 1 (Medical, dental, life, 401k, Vacation/PTO) Start: ASAP *** In office to start, migrating to hybrid/remote depending on performance*** In the role of Process Specialist, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals. Required High School Diploma or GED Equivalent. 2 years of high-volume inbound call center experience. Must have experience handling 35-40 calls daily minimum. Continuous employment over the last 24 months. Previous Life and Annuity experience. Experience with servicing Life Insurance products. Preferred Analytical skills Oral and written communication skills Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework Ability and willingness to learn multiple financial concepts and systems Flexibility in a fast-paced, team-oriented environment Organizational and follow-through skills Sensitivity to service and quality Your responsibilities include but may not be limited to Take initiative and ownership in every call and situation Provide answers and solutions in a manner all parties can understand Research information and handle return calls/other follow-up as needed Provide accurate quotes and create business correspondence via paper or electronic format in a timely manner Navigate multiple computer systems/applications and utilize search tools to find information Adhere to call guidelines Meet or exceed department quality standards Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel To Apply for this Job Click Here #J-18808-Ljbffr



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