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Customer Service-Process Specialist
2 months ago
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Customer Service-Process Specialist (8 Roles)
Location: Des Moines, IA or Atlanta, GA — Onsite/Hybrid/Remote
Length: Perm
Interview: Video /F2F
Rate: $24/hr-$25/hr + Benefits from day 1 (Medical, dental, life, 401k, Vacation/PTO)
Start: ASAP
*** In office to start, migrating to hybrid/remote depending on performance***
In the role of Process Specialist, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Required
High School Diploma or GED Equivalent.
2 years of high-volume inbound call center experience. Must have experience handling 35-40 calls daily minimum.
Continuous employment over the last 24 months.
Previous Life and Annuity experience. Experience with servicing Life Insurance products.
Preferred
Analytical skills
Oral and written communication skills
Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
Ability and willingness to learn multiple financial concepts and systems
Flexibility in a fast-paced, team-oriented environment
Organizational and follow-through skills
Sensitivity to service and quality
Your responsibilities include but may not be limited to
Take initiative and ownership in every call and situation
Provide answers and solutions in a manner all parties can understand
Research information and handle return calls/other follow-up as needed
Provide accurate quotes and create business correspondence via paper or electronic format in a timely manner
Navigate multiple computer systems/applications and utilize search tools to find information
Adhere to call guidelines
Meet or exceed department quality standards
Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel
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