Patient Support Specialist
2 weeks ago
"The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client's copay assistance programs. This individual is part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client's copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement. What You will Do: • Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones. • Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues. • Performs other assignments as needed. • May be asked to assist other departments as needed with an administrative task (mail sort and/or claims processing) Why work with us? • Immerse yourself in an excellent company culture with fun events and volunteer opportunities. • EnProduct competitive benefits, including medical, dental, vision, and more. • Please take advantage of our 401k package with a dollar-for-dollar match-up. • Generous PTO and paid holiday days are offered. • Embrace opportunities for professional and personal growth in our team-oriented atmosphere." "What We Need From You: • Call Center operating metrics and performance management experience (a plus) • Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus) • Will be trained to support programs, clients and/or job functions as appropriate. • Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus) • Experience with Call Center software (Five9, In-Contact, or similar) (a plus) • Fluent in English/Spanish (a plus). • 1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred. • Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred) • Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents, Uses correct spelling, grammar, and punctuation. • Customer Focus; high level of empathy and emotional intelligence; Focuses on opportunity to service patients with a high level of empathy • daptability: Adapts to a variety of situations easily and effectively navigates situations • Problem Solve; Thinks critically, and problem-solves issues to resolution."
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Patient Support Specialist
1 month ago
Whippany, United States ConnectiveRx Full timeOverview: The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients copay assistance...
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Educational Support Specialist
2 weeks ago
Whippany, New Jersey, United States Aveanna Full timePosition Title: Educational Support SpecialistJob Overview:The Educational Support Specialist plays a crucial role in enhancing the educational experience of students by providing essential assistance in daily living activities and direct care. This position is vital in ensuring that students can thrive in a learning environment while maintaining...
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Patient Support Supervisor
3 days ago
Whippany, New Jersey, United States ConnectiveRx Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Support Supervisor to join our team at ConnectiveRx. As a Patient Support Supervisor, you will be responsible for leading a team of patient support specialists in providing exceptional patient care and support services.Key ResponsibilitiesLead a team of patient support specialists in...
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Help Desk Support Specialist
1 day ago
Whippany, New Jersey, United States Beacon Hill Full timeJob SummaryWe are seeking a highly skilled Help Desk Support Specialist to join our team at Beacon Hill. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, resolving reported issues, and ensuring excellent customer service.Key ResponsibilitiesTechnical Support: Provide technical support to clients via...
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Patient Service Representative
3 weeks ago
Whippany, United States SSI People Full timeJob Title: Patient Support Specialist Client: Healthcare and hospital Shift Hours: 9:30am-6pm Job Description: The Patient Support Specialist provides access to care for prescription medications, interacting with patients, physicians, and pharmacies as part of a high-touch service team. Responsibilities include managing the patient experience, offering...
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Patient Service Representative
3 weeks ago
Whippany, United States SSi People Full timeJob Title: Patient Support SpecialistClient: Healthcare and hospitalShift Hours: 9:30am-6pmJob Description: The Patient Support Specialist provides access to care for prescription medications, interacting with patients, physicians, and pharmacies as part of a high-touch service team. Responsibilities include managing the patient experience, offering program...
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Patient Care Technician
1 week ago
whippany, United States SSi People Full timeJob Title: Patient Support SpecialistClient: Healthcare and hospitalShift Hours: 8:30am-5pmJob Description: The Patient Support Specialist provides access to care for prescription medications, interacting with patients, physicians, and pharmacies as part of a high-touch service team. Responsibilities include managing the patient experience, offering program...
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Patient Care Technician
1 week ago
whippany, United States SSi People Full timeJob Title: Patient Support SpecialistClient: Healthcare and hospitalShift Hours: 8:30am-5pmJob Description: The Patient Support Specialist provides access to care for prescription medications, interacting with patients, physicians, and pharmacies as part of a high-touch service team. Responsibilities include managing the patient experience, offering program...
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Educational Support Specialist
2 weeks ago
Whippany, New Jersey, United States Aveanna Healthcare LLC Full timePosition Overview:Location:Whippany, NJ 07981Category:Personal Care AssistantSalary:$21.00 per hourRole Summary:The Educational Support Specialist is responsible for providing assistance to students with their daily living activities and direct care tasks, enhancing their quality of life and enabling them to thrive in an educational environment while...
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Medical Specialist
2 days ago
Whippany, New Jersey, United States Healthy Aging Medical Centers Full timeAbout Our Medical CenterAt Healthy Aging Medical Centers, we are dedicated to providing comprehensive and personalized healthcare services to our patients. Our team of experienced healthcare professionals is committed to helping our patients achieve optimal health and wellness through the use of functional and integrative medicine.Job SummaryWe are seeking a...
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Childcare Support Specialist
1 week ago
Whippany, New Jersey, United States SF LC INC Full timeJob OverviewWe are seeking dedicated individuals for the role of teaching assistants. Flexibility in scheduling is available as we are looking for both part-time and full-time staff. The age groups will primarily include infants and toddlers, ranging from 6 weeks to 2.5 years.Key Responsibilities- Assist the lead educator in executing lesson plans and...
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Technical Support Specialist
2 weeks ago
Whippany, New Jersey, United States Air Group LLC Full timePosition OverviewAbout Air Group LLC: A leading provider in the HVAC, plumbing, and electrical sectors, we are seeking a dedicated full-time IT Technician to enhance our operations.Key Responsibilities:The ideal candidate will possess a Bachelor's Degree (or equivalent) in a computer-related field and demonstrate a strong desire to learn and advance...
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Nurse Care Specialist
5 days ago
Whippany, New Jersey, United States IntelyCare Full timeJob SummaryWe are seeking a skilled Registered Nurse (RN) to join our team at IntelyCare. As a Nurse Care Specialist, you will provide expert nursing care to patients in post-acute care facilities, working closely with residents and medical staff to develop care plans and ensure the highest level of care.ResponsibilitiesProvide expert nursing care to...
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Information Technology Support Specialist
2 weeks ago
Whippany, New Jersey, United States Air Group LLC Full timePosition OverviewAbout Air Group LLC: A leading provider in the HVAC, plumbing, and electrical sectors, we are seeking a skilled full-time IT Technician to enhance our operational efficiency.Key Responsibilities:The ideal candidate will possess a Bachelor's Degree (or equivalent) in a computer-related field and demonstrate a strong desire for professional...
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Information Technology Support Specialist
2 weeks ago
Whippany, New Jersey, United States Air Group LLC Full timePosition OverviewCompany: Air Group LLCAbout Us: We are a leading service provider in the HVAC, plumbing, and electrical sectors, dedicated to delivering top-notch solutions to our clients. We are currently seeking a skilled IT Technician to enhance our operational efficiency.Key Responsibilities:The ideal candidate will possess a Bachelor's Degree (or...
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Patient Care Assistant
2 weeks ago
Whippany, New Jersey, United States ProMedica Full timeJob Title: Patient Care Assistant (PCA)Position Overview:The Patient Care Assistant (PCA) plays a vital role in supporting residents with their daily activities as outlined in their personalized care plans. Responsibilities include personal hygiene assistance, meal service, housekeeping, laundry, behavioral support, social engagement, and fulfilling...
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Infrastructure Automation Specialist
2 weeks ago
Whippany, New Jersey, United States CapB InfoteK Full timePosition OverviewCapB InfoteK is seeking an experienced Infrastructure Automation Specialist to join our dynamic team. This role is crucial for the success of our long-term projects, and the ideal candidate will possess a strong background in DevOps methodologies.Key ResponsibilitiesAutomation Development: You will be responsible for equipping software...
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Healthcare Professional
5 days ago
Whippany, New Jersey, United States IntelyCare Full timeJob SummaryWe are seeking a skilled Registered Nurse (RN) to join our team at IntelyCare. As a Nurse Care Specialist, you will provide expert nursing care to patients in post-acute care facilities, working closely with residents and medical staff to develop care plans and ensure the highest level of care.ResponsibilitiesProvide expert nursing care to...
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Client Reference Data Specialist
4 days ago
Whippany, United States New York Technology Partners Full timeJob Title: Client Reference Data Specialist - KYCPosition Type: Contract positionLocation: Whippany, NJ Job Discerption:Our client is transforming their wholesale banking onboarding and KYC processes. We are looking for experienced resources who have expertise both in the functional and technical capability from their professional skillset.For business area...
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Regulatory Specialist
4 weeks ago
Whippany, United States Iris Software Inc. Full timePosition: Regulatory Reporting SpecialistLocation: Whippany NJ (Hybrid)The primary function of Financial Control is to ensure that B-delivers timely and accurate financial and regulatory reporting for all B- subsidiaries and branches, meeting the statutory and regulatory requirements of the entity boards, regulators and external auditorsAbout Financial...