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Client Services Representative

4 months ago

Anaheim, United States WorkCare Full time
Job Summary

The Client Services Representative continuously communicates with clients and authorized agencies both verbally and in writing to schedule and complete corporate health exams.

Responsibilities

  • Responsible for scheduling and completion of corporate health exams. Primary duties include but are not limited to:
    • Verify past medical records to authorize protocols for current exams.
    • Maintain correct database of client, employees, and clinic information. Update as necessary.
    • Bring problems or concerns expressed by client(s) to the Customer Experience Supervisor.
  • Provide day-to-day customer support by answering emails and inbound calls.
  • Meet deadlines and company goals.
  • Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.
Qualifications
  • Education and Experience
    • High school diploma or general education degree (GED)
    • -or- one to three years related experience and/or training
    • -or- equivalent combination of education and experience
  • Skills and Competencies
    • Strong verbal, written and interpersonal communication skills.
    • Must be able to demonstrate the ability of maintaining privacy and confidentiality; critical thinking skills; make independent decisions in accordance with company policy and procedures; and take initiative on issues that arise daily.
    • Demonstrate civility - employee shall work well under pressure meeting multiple and sometimes competing deadlines.
    • Demonstrate cooperative behavior with colleagues, supervisors, and clients.
    • The ability to create and edit written materials; the ability to gather data, compile information and prepare reports.
    • Ability to manage multiple priorities, with attention to detail and accuracy.
    • Strong time management, organizational, and follow-through skills.
    • Ability to meet and exceed daily and weekly individual performance goals.
    • Requires regular and predictable attendance and punctuality.
  • Computer Skills
    • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and learn other software as needed.
  • Physical Demands
    • Requires sitting for long periods of time, working at a desk. Some bending and stretching required. Working under stress and use of telephone required. Manual dexterity required for use of calculator and computer keyboard. The employee is occasionally required to stand, walk, stoop, kneel and/or crouch. The employee must occasionally lift and/or move up to 25 pounds.
  • Work Environment
    • Mainly indoor, office environment conditions.
    • The noise level is usually moderate.
    • Air quality is good, and temperature is controlled.
    • Work Environment must be free from background noise and distraction.
    • At home set up must meet all Company IT, privacy, and safety requirements.

Additional Job Information

The work schedule is 9:00am-5:30pm Pacific Time (12:00pm-8:30pm Eastern Time). Candidates can be located in any time zone as long as they can work the required hours of the position.

This is a fully remote position. Candidates must reside in the United States and be authorized to work lawfully in the United States for any employer.

The salary for this position is $19.00-$20.00 per hour. Compensation offered to the final candidate within this range depends on factors such as job-related knowledge, skills, experience, and qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable laws. WorkCare is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.

About WorkCare

WorkCare, Inc., is a U.S.-based occupational health, wellness and absence management company focused on improving quality of life for employees and enhancing business results for employers. Our mission is Protecting and Promoting Employee Health...from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves.

We deliver integrated, total employee health solutions to employers in all types of industries in the U.S. and selected international locations. Our primary service lines include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics (staffing/operations); Industrial Athlete Program (onsite and virtual), Consulting M.D.s, Wellness Solutions, and Absence Management Solutions. We place a strong emphasis on occupational physician oversight, clinical quality, customer service excellence, and workforce well-being. Visit www.workcare.com to learn more.