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Provider Relations Representative

2 months ago

Salt Lake City, United States Nuvia Dental Implant Center Full time

The Function of the Provider Relations Representative is to support Nuvia Providers, ensuring they are well-informed about Nuvia's policies and procedures. Additionally, they address any concerns or issues raised by the providers and work to resolve them in a timely manner.

Responsibilities

  • Maintain ongoing communication with Providers within the Region, scheduling monthly 1-on-1 calls to address their questions, concerns and feedback.
  • Manage the schedule of each provider in the respective centers. This includes making sure the schedule is constantly updated, notifying all parties about changes and finding coverage when needed without affecting productivity.
  • Manage and analyze data for the Providers to identify trends, areas for improvement and potential network gaps.
  • Weekly audit of medical refunds.
  • Convey to providers new policies and protocols.
  • Assist on PX-related questions.
  • Work closely with the Sales and Production departments to ensure alignment of goals and strategies within the network.
  • Assist in the planning of special projects such as symposiums, courses and training.
  • Book travel for clinical training.
Requirements
  • Strong interpersonal, communication, and negotiation skills are essential for building and maintaining positive relationships with the Providers.
  • Ability to manage multiple relationships and tasks simultaneously.
  • Adaptability to changes in policies, regulations, and procedures.
  • Ability to identify issues, analyze data, and develop effective solutions.
  • Ability to work effectively in a fast-paced, deadline-driven environment.

Results
  1. Nuvia is attracting and retaining the best providers in the country.
  2. All Nuvia Providers feel supported to accomplish their roles and responsibilities. Nuvia Providers have a 9/10 job satisfaction rating, as reviewed every 90 days.
  3. All Nuvia Providers are accomplishing the results set out in their 4R document. Both in productivity measurement, clinical quality, and leadership.
  4. There is never a lapse in provider coverage.
  5. Nuvia Providers are referring their colleagues to work for Nuvia.
  6. The Regional Leadership Providers feel supported and productive regarding their providers, so much so that they are demonstrating effectiveness when it comes to coaching and issue resolution.
  7. Nuvia's clinical protocols contained in the Provider Handbook are being executed at a high level.