Customer Service and New Billing Support Associate

4 days ago

Fairfax, United States Manpower Inc Full time

Our client, in Georgia, VT is seeking a customer service and new business support associate to join their team.The Customer Service and New Business Support Associate is responsible for supporting the U.S. sales team. More specifically coordinating all client-based information for each Sales leader and their respective clients.

Job Title: Customer Service and New Business Support Associate

Location: Georgia, VT

Pay Range: 22 - 25 an hour. Based on Experience

What's the Job?

  • Enters new accounts and purchase orders into X3 billing system;
  • Manages and processes sample requests, replacements, and call tags for shipping;
  • Coordinates with the company and accounting departments on billing, collecting, new customers, and month-end financial information;
  • Respond to client requests and questions regarding service, products and account information, updating Sales Team and/or Client directly;
  • Analyses and rectifies clients concerns using established procedures;
  • Acting as the main link to sales representatives for delivery of information;
  • Coordinate and assist in executing new client implementation;
  • Responsible for the reception and follow up of purchase orders, must ensure that all pertinent information is considered in the production planning process and then communicated to Sales Team and clients;
  • Provide status update to Sales following client visits, provide meeting minutes for key follow-up items, and circulate to the respective group;
  • Responsible for coordinating charge backs;
  • Coordinate beginning to end package development, print, and inventory management;
  • Creation of Wrike requests for artwork updates, new packaging requests, or new SKU development;
  • Follow up with regulatory to track open packaging requests;
  • Liaison with clients in tandem with Sales to review packaging requests, artwork requirements, regulatory edits and facilitate printing
  • Review existing inventory and alert clients or internal packaging team.
  • Calculates freight cost and coordinates customer preferences;
  • Processes and maintains records of backordered items and coordinates release, shipment, and invoice once confirmed in stock and released from shipping;
  • Manages and maintains pricing structures;
  • Prepares and mails billing invoices to clients;
  • Enters various company deposits to appropriate company banking accounts;
  • Communicates with sales staff, clients, clinics on various questions, problems, inquiries and more;
  • Completes other tasks, as assigned.
What's Needed?
  • Associate's Degree; OR
  • 3-5 years related data entry or Customer Service Representative experience; OR
  • Equivalent of relevant education and experience; AND
  • Attention to detail and organizational skills are a must; AND
  • Ability to prioritize work; AND
  • Ability to function well under pressure; AND
  • Excellent oral and written communication skills; AND
  • Good problem solving abilities; AND
  • Ability to respond to common inquiries or complaints knowledgably and respectfully; AND
  • Proficient with Microsoft office and practical use of spreadsheets.
What's in it for me?
  • Great place to work
  • Perm Placement
  • Benefit Package
  • Career Advancement
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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