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Customer Support Specialist

2 months ago

Fairfax, United States MyStudio Inc Full time

MyStudio is a sales enablement and churn reduction system for event and membership-based businesses. We currently partner with over 2,000 fitness and children's education studios across the world. Learn more about us here: www.mystudio.io

MyStudio has garnered a loyal fan base in a relatively short period. Additionally, we have developed a reputation for constant innovation, improvement, and responsiveness to our client's needs. We are growing and offer great career opportunities for those ready to help drive MyStudio to new heights.

Hiring both part-time and full-time.

Compensation :

Part-time $18/hr.

Full-time position @$42,000 with a fast-track career pathway to Team Lead/Manager within 36 months.

Training schedule :

8am-5pm or 9:00am-6:00pm Monday -Friday for the first 4-8 weeks for training.

Work schedules:

Full-time: 8am-5pm or 11am-8pm Monday-Friday

Part-time: Monday-Saturday between 9am-8pm EST. Need to commit to at least 3 days per week and minimum 5 hours per day. Saturdays may be on rotation..

Reports to our office in Fairfax, VA. Applicants who don't live within commuting distance will not be considered.

The Customer Support Specialist needs to be self-motivated, punctual, and have a passion for working directly with customers.

Individuals interested in the Customer Support Specialist role must also have:

  • Outstanding English oral and written communication
  • Basic Grammar skills and average typing 40 - 60 WPM
  • Experience working in a customer call center is highly desired
  • Enjoys a fast-paced environment and multi-tasking
  • Excellent attention to detail
  • Exceptional problem-solving skills
  • Experience working in a team environment
  • Comfortable with change

Additional Responsibilities include:

  • Deliver precise and timely responses to customers over multiple channels (phone, live chat)
  • Thorough understanding and application of MyStudio
  • Analyze user trends, behavior, and customer issues of the MyStudio app
  • Identify opportunities for improvement
  • Facilitate customer support communication with other MyStudio team members