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Customer Service Rep

5 months ago

Fairfax, United States Mediacom Communications Full time

Located in Iowa City, IA

Position: Customer Sales & Service Representative I, Front Counter (Non-Retail)

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team

Position Overview:
Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.

Company Benefits:

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

  • Health, vision, and dental insurance
  • Paid vacation, holidays and flex paid time off
  • 401K with generous company match
  • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
  • Education Enrichment up to $5,000 per year for qualified employees
  • Employee Wellness Program
Position Responsibilities:
  • Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.
  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
  • Troubleshoot basic service issues and schedule on site service calls when necessary.
  • Receive and process customer payments, balance cash drawer, and post customer adjustments.
  • Issue and receive equipment from customers.
  • Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.
  • Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
  • Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
  • Regular Attendance required.
  • Perform other duties as directed or required by your supervisor.
  • Other duties as assigned.
Position Requirements:
  • High school diploma or GED required; Associates degree preferred.
  • Required - 1-3 years' experience in retail and/or consumer sales.
  • Preferred - 3 plus years' customer service & cash handling/reconciliation experience.
  • Exceptional relationship-building skills.
  • Excellent communication skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Effective cash handling skills.
  • Valid driver's license and satisfactory driver record may be required for some locations.
  • Must demonstrate intermediate to advanced PC skills.
  • Sales ability and willingness to meet sales goals.
  • Able to stand for long periods.
  • Occasional travel to other sites within the region.
  • Ability to work evenings, weekends and holidays and overtime as needed.


Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: W hen making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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