Customer Service Assistant
2 weeks ago
Location: Reno, NV
Job Type: Full-Time
Department: Customer Service
Reports To: Customer Service Manager
Job Overview:
The Customer Service Assistant will serve as the first point of contact for customers, providing outstanding service and support. This role involves handling customer inquiries, resolving complaints, and processing orders efficiently and courteously. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to maintain a positive attitude in a fast-paced environment.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, live chat, and in-person.
- Provide accurate information about products, services, and policies.
- Resolve product or service problems by clarifying customer complaints and offering appropriate solutions.
- Assist with returns, exchanges, and refunds according to company policies.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction by following up on their inquiries and feedback.
- Adhere to company guidelines, ensuring all customer interactions are handled in a timely and efficient manner.
- High school diploma or equivalent; additional qualifications are a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Patience and ability to remain calm under pressure.
- Proficiency in using customer service software, databases, and tools.
- Basic computer skills (e.g., MS Office).
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