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Customer Service Representative

1 month ago

Reno, Nevada, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face. Your primary duties will include assisting customers with their rental needs, providing administrative support, and acting as a rental backup in a large home city branch or airport location.

Key Responsibilities
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Perform miscellaneous and backup duties job-related duties as assigned
Requirements
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future