Customer Service Representative

4 weeks ago


Reno, United States Express Employment Full time
Job DescriptionJob DescriptionLocated in Reno, NV

Salary: 18.75

Customer Service Representative & Returns/Order Processor

Job Summary: We are seeking a meticulous and detail-oriented Customer Service Representative Jr. to join our team. This role involves processing orders, handling returns, and providing top-notch customer service. The ideal candidate will be adept at data entry, possess excellent communication skills, and be comfortable working with multiple computer screens and various Microsoft software.

Job Responsibilities:

  • Perform incoming and outgoing phone calls with customers and sales representatives.
  • Send and respond to emails promptly and professionally.
  • Process orders and handle inquiries received by phone, fax, and EDI.
  • Verify pricing on purchase orders, enter orders into the system, and review for accuracy.
  • Provide pricing quotes to customers.
  • Assist customers with order status, backorder status, and freight charges.
  • Research and resolve issues related to orders.
  • Initiate and issue return goods authorizations and warehouse research forms via the Makita portal.
  • Maintain detailed daily reports and customer information.
  • Stay current on system and process changes.
  • Assist the Customer Service Manager and Supervisor with special projects.
  • Meet all expected minimum KPI requirements, including but not limited to upselling for customer service.

Education, Skills, and/or Experience Needed:

  • High School diploma is required.
  • Positive attitude, friendly personality, and a passion for working with people.
  • Diplomatic, patient, and a good listener.
  • Strong multi-tasking and problem-solving skills.
  • Ability to think on your feet.
  • Thorough understanding of Makita USA systems and procedures.
  • Excellent verbal and written communication skills.
  • Ability to interact professionally with a diverse group of executives, managers, supervisors, sales reps, and customer service reps.
  • Strong computer skills in MS Excel, Word, and PowerPoint.
  • Excellent organizational skills.

Physical Demands:

  • Work at a computer for 8 hours a day while answering calls, responding to emails, and compiling reports.
  • May require light lifting, bending, stooping, or reaching.
  • May be required to work overtime as needed.
  • Ability to work in a fast-paced environment.

Additional Responsibilities:

  • Handle inquiries related to the power tool industry.
  • Assist new and existing customers by explaining features, clarifying operating instructions, locating dealers, processing orders, providing troubleshooting tips, diagnosing technical issues, and assisting with repair requests.

Interested? Apply Now You can also call us at 775-826-4442 or email your resume to Jobs.RenoNV@ExpressPros.com for immediate consideration.

#RenoNV

Express Office: Reno

3973 South McCarran Boulevard

Reno, NV 89502

  • Reno, Nevada, United States PrideStaff Full time

    PrideStaff Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at PrideStaff. As a key member of our service team, you will be responsible for:Key Responsibilities:Receiving and resolving customer service calls from across the countryDispatching field technicians to customer locations when issues cannot be...


  • Reno, United States Legrand Full time

    Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digita Customer Service Representative, Customer Service, Representative, Controls, Manufacturing, Retail


  • Reno, Nevada, United States The Hertz Corporation Full time

    Instant Return Representative RoleThe Instant Return Representative is a vital team member at The Hertz Corporation, serving as the brand ambassador by delivering exceptional customer experiences.This role involves providing attentive and personalized service to customers, ensuring their needs are met efficiently and effectively.Key Responsibilities:Deliver...


  • Reno, United States Wesco Full time

    Wesco - 1161 E Glendale Ave [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...


  • Reno, Nevada, United States The Hertz Corporation Full time

    Instant Return RepresentativeThe Instant Return Representative plays a vital role in providing exceptional customer experiences at our airport locations. As a brand ambassador, this team member is responsible for delivering fast, easy, and valued experiences to our customers.Key Responsibilities:Provide attentive and personalized customer serviceEnsure...


  • Reno, United States Dorman Products Full time

    **Customer Service Representative** **Location:** Reno, NV, US As a Customer Service Representative for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions. **PRIMARY DUTIES:** Fulfill promises made to customers 100% of the time or notify them of...


  • Reno, Nevada, United States French Agency Full time

    Job Title: Customer Service RepresentativeAt French Agency, we are seeking a highly skilled and customer-focused Customer Service Representative to join our Sales and Customer Service Department.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving...


  • Reno, Nevada, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive all the help they need on their journeys.Responsibilities:Assist customers inside and outside a U-Haul center with...


  • Reno, Nevada, United States FedEx Full time

    Customer Service RepresentativeAt FedEx, we're looking for a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service and support to our customers. Your duties will include:Assisting customers with their queries and resolving any issues in a timely and...


  • Reno, Nevada, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.Key...


  • Reno, United States Hometown Health Full time

    **Customer Service Representative** Requisition ID: 165603 Department: 110630 Contact Center Facility: Renown Health Schedule: Full Time Shift: Varies Category: Clerical & Administrative Support Location: Reno,NV Position Overview Benefits **Position Purpose** This position will act as a liaison between Hometown Health and its consumers and customers...


  • Reno, Nevada, United States UASA Full time

    ### Job Title: Customer Service Representative ### Job Summary: We are seeking a skilled and reliable Customer Service Representative to join our team at UASA. As a vital member of our team, you will play a critical role in ensuring that our customers receive timely and efficient service. ### Key Responsibilities: * Handle incoming customer calls and...


  • Reno, Nevada, United States Web Craft Stylers Full time

    Job Title: Call Center RepresentativeWe are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team at Web Craft Stylers.Job SummaryThe Call Center Representative will serve as the primary point of contact for our customers, providing exceptional service and support. The ideal candidate will have excellent verbal and written...


  • Reno, Nevada, United States Fresh Form Draft Full time

    Customer Service RepresentativeAt Fresh Form Draft, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Reno, Nevada, United States Percepta House Full time

    Job Title: Customer Service RepresentativeJob Overview:As a Customer Service Representative at Percepta House, you will be the first point of contact for customers. Your primary responsibility is to provide excellent service, address inquiries, resolve complaints, and ensure customer satisfaction. You will engage with customers via phone, email, chat, or in...


  • Reno, Nevada, United States Domino's Pizza LLC Full time

    We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, taking orders, and operating the cash register.Key Responsibilities:Greet customers and take orders with a smileOperate the cash register and collect payments from...


  • Reno, Nevada, United States Enterprise Holdings Full time

    Customer Service Representative Sr.Enterprise Mobility is seeking a highly skilled Customer Service Representative Sr. to provide exceptional customer service to internal and external customers. As a key member of our team, you will be responsible for assisting customers with their rental needs, providing administrative support, and acting as a rental backup...


  • Reno, Nevada, United States Domino's Pizza LLC Full time

    About Us:Domino's Pizza LLC is a leading food delivery and carryout pizza chain that has been serving customers for over 60 years. Our company is built on a foundation of innovation, hard work, and a passion for delivering exceptional customer experiences.Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to...


  • Reno, United States U-Haul Full time

    **job category research study** We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. **Customer Service Representative NOW HIRING!** ***IMMEDIATE...


  • Reno, Nevada, United States Bunzl Distribution USA Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bunzl Distribution USA. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and...