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Receptionist

3 months ago

Miami, United States BEL Promo Full time

The Receptionist will serve as the first point of contact for our company, ensuring a positive and welcoming experience for all visitors and callers. This role involves managing the front desk, handling incoming calls, scheduling appointments, and providing general administrative support to various departments. The ideal candidate will possess excellent communication skills, a friendly and professional demeanor, and a strong commitment to customer service.

Essential Job Functions: (The reason this job exists is to perform these functions. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whom performance of the function can be distributed.)

  • Greeting Visitors: Welcome guests, customers, and employees with a warm and professional demeanor, ensuring they are directed to the appropriate person or department.
  • Managing Calls: Answer, screen, and forward incoming phone calls promptly and courteously. Take and relay accurate messages when necessary.
  • Scheduling Meetings: Coordinate and schedule meetings for staff, managing multiple calendars efficiently.
  • Administrative Support: Perform a variety of clerical tasks, including filing, data entry, and handling mail and deliveries. Provide support to multiple departments as needed.
  • Customer Service: Address inquiries from visitors and callers, providing information and assistance as needed. Handle any complaints or issues professionally and escalate them when necessary.
  • Office Management: Maintain tidy and organized reception, Admin offices, BEL Lounge, and Executive kitchen areas, ensuring all areas are stocked with necessary office and refreshment supplies. Oversee the management of all office and refreshment supplies and inventory. Arrange various service and maintenance calls as needed.
  • Communication: Ensure effective communication within the office by distributing information and updates as needed.
  • Security: Follow security procedures for visitors, ensuring that sign-in protocols are adhered to and that unauthorized individuals are not permitted access to the premises. Ensure all employee vehicles are registered and up to date.
  • Other duties and special projects as assigned by manager/supervisor.
Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.)

Education/Certification:High School Diploma

Experience/Knowledge Required:
  • At least two years of Receptionist and Customer Service experience in a fast-paced environment with demonstrated commitment to providing exceptional customer support with a proven track record of success.
  • Intermediate level knowledge of MS Word and Excel.
  • Regular and on-time attendance.
  • Must exhibit a demonstrated track record of quality/compliance adherence.
  • Excellent communication, analytical, listening, and organizational skills.
  • Must be organized, detail oriented, customer obsessed, self-motivated, able to be a team player.
  • Must demonstrate a proficiency in verbal and written communication to include spelling, grammar, and proper use of the English language.
  • Must be proficient in both English and Spanish languages.


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