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Client Support Specialist

2 months ago

Omaha, United States Gallup Full time
Job Description

Provide exceptional support to Gallup clients.

As a client support specialist, you will provide the world-class service Gallup's clients expect from us. Supporting a wide variety of Gallup services and products, you'll help clients, consumers and survey respondents troubleshoot problems and navigate through our platforms. Using your excellent written and verbal communication skills and knack for technology, you'll answer questions about our products and help transform stressful situations into positive interactions via phone, email and chat support. While most of the time you will work independently, you'll also collaborate with your team, providing backup and guidance to your coworkers as needed.

Who we want:
  • Logical problem solvers who can easily navigate technical systems and are known for their ability to resolve issues and provide client support in the moment
  • Calm and compassionate communicators who can easily put their thoughts into words and quickly build rapport to help others through stressful situations
  • Dedicated achievers who thrive in a fast-paced environment where they can be highly productive
  • Proactive thinkers who can anticipate needs to best serve Gallup's clients through a variety of solutions
  • Sophisticated professionals who leave a lasting impression on guests, clients and associates
What you need:
  • An associate degree or at least three years of customer service or technical support experience required
  • Proven proficiency in Microsoft Word and Excel required
  • Ability to work at Gallup's Omaha Riverfront campus at least three days per week required
  • Availability to work late afternoons, evenings, and some weekends required
  • Previous chat experience preferred
  • Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship
What we offer:

We create exceptional workplaces, starting with our own. We focus on developing your strengths - what you do right, rather than what you do wrong - and helping you be engaged at work. When you work at Gallup, you'll benefit from:
  • A strengths-based, engagement-focused and performance-oriented culture
  • The opportunity to work in a flexible and hybrid work environment that allows you to work remotely two days per week
  • A global, diverse and inclusive workplace culture that is committed to fostering belonging and wellbeing
  • A collaborative work environment with world-class managers and highly tenured mentors who guide and empower associates based on their unique skills and strengths
  • Continuous learning and development opportunities and purposeful career growth tailored to your unique talents
  • Mission-driven work that changes the lives of people around the world
  • An on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus along the Missouri River

And the perks don't stop there. Learn more about life at Gallup.

At Gallup, we offer a robust benefits package including medical, dental and vision insurance options; a 401(k) retirement and savings plan with company matching; and an employee stock ownership program. We also offer an estimated hourly range of $19/hour - $21/hour for this role. Pay is based on a variety of factors including an individual's education, experience and skills. Certain roles are also eligible for bonuses.

Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.