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Client Support Specialist

2 months ago

Omaha, Nebraska, United States Method Workers Compensation LLC Full time
Job Overview

Method Workers' Compensation is a prominent group of companies focused on minimizing the effects of workplace injuries. Our mission is to provide outstanding healthcare results for injured employees, ensuring a swift return to work, while supporting both families and employers. With our expertise in claims administration, medical billing analysis, underwriting, and risk management, we collaborate closely with high-risk and mid-market sectors to enhance overall outcomes for all stakeholders. Operating nationwide, we aim for excellence in every facet of our service.

Position Summary

As a part of our Insurance Services division, the Customer Service Representative will be responsible for delivering exceptional, client-focused service throughout the policy lifecycle. Key responsibilities include addressing inquiries related to billing, policies, commissions, premium audits, and claims from agents and policyholders. The ability to quickly identify client needs and efficiently direct them to the appropriate team member is crucial for success in this role. This full-time position operates during standard business hours from Monday to Friday and offers opportunities for professional growth and development.

Key Responsibilities

  • Manage a substantial volume of inbound and outbound communications, prioritizing customer satisfaction and effective issue resolution.
  • Address email inquiries concerning loss run requests, notices of loss, and document delivery.
  • Oversee task queues related to submissions, post-bind audits, and Policy Services inquiries.
  • Develop and maintain call scripts and knowledge bases to ensure consistent service delivery.
  • Surpass individual and departmental performance metrics for call quality, transfer rates, and customer satisfaction.
  • Execute other assigned tasks as required.

Qualifications

  • Exceptional phone etiquette and active listening skills.
  • Strong orientation towards customer service.
  • Detail-oriented with the ability to perform under pressure.
  • Collaborative team player with a proactive mindset.
  • Proficient in office software and task management systems.
  • Preferred: high school diploma or higher, experience in the insurance sector.

Compensation and Benefits

  • Competitive salary and comprehensive benefits package.
  • 401(k) matching, health benefits, and opportunities for professional development.
  • Flexible hybrid/remote work options available.

About Us

Method Workers' Compensation is an equal opportunity employer committed to fostering diversity and inclusion. We welcome all qualified candidates to consider joining us in our mission to positively impact the workers' compensation landscape.