Client Support Specialist

2 weeks ago


Omaha, Nebraska, United States Method Workers Compensation LLC Full time
Job Overview

Method Workers' Compensation is a prominent entity focused on mitigating the effects of workplace injuries. Our commitment lies in providing outstanding healthcare solutions for injured employees, ensuring a swift return to their professional roles, and assisting both families and employers. With a strong foundation in claims administration, medical billing analysis, underwriting, and risk management, we collaborate closely with high-risk and mid-market sectors to enhance overall results for all stakeholders. Operating nationwide, we pursue excellence in every facet of our operations.

Position Summary

As a part of our Insurance Services division, the Customer Service Representative will be responsible for delivering exceptional, client-focused assistance throughout the insurance policy journey. Key responsibilities include addressing inquiries related to billing, policies, commissions, premium evaluations, and claims from agents and policyholders. The ability to swiftly identify needs and efficiently direct inquiries to the appropriate team member is essential in this role. This full-time position operates during standard business hours from Monday to Friday, offering opportunities for professional growth and development.

Key Responsibilities

  • Manage a substantial volume of incoming and outgoing calls, prioritizing customer satisfaction and effective problem resolution.
  • Address email inquiries concerning loss run requests, loss notifications, and document submissions.
  • Oversee task queues associated with submissions, post-binding audits, and Policy Services inquiries.
  • Develop and maintain call scripts and knowledge resources to ensure consistent service delivery.
  • Surpass individual and departmental benchmarks for call quality, transfer rates, and customer satisfaction.
  • Execute additional assigned tasks as required.

Qualifications

  • Exceptional phone communication and listening abilities.
  • Strong dedication to customer service.
  • Meticulous attention to detail and capability to perform under pressure.
  • Collaborative team member with a proactive mindset.
  • Familiarity with office software and task-oriented workflow systems.
  • Preferred: high school diploma or higher, experience in the insurance sector.

Compensation and Benefits

  • Competitive salary and comprehensive benefits package.
  • 401(k) matching, health benefits, and opportunities for professional development.
  • Flexible hybrid/remote work options available.

About Us

Method Workers' Compensation is an equal opportunity employer dedicated to fostering diversity and inclusion. We welcome all qualified candidates to consider joining us in our mission to positively influence the field of workers' compensation.



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