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Client Support Specialist

2 months ago

Omaha, Nebraska, United States Genuine Parts Company Full time
Position Overview

As a Client Support Specialist, you will operate under general oversight to ensure that customer expectations are precisely identified and fully satisfied. This role may involve mentoring less experienced support staff or providing dedicated assistance to specific clients.

Key Responsibilities
  • Process customer orders through various channels including phone, email, and in-person interactions.
  • Adjust pricing for non-contract customers to remain competitive while optimizing profit margins for the company.
  • Foster strong customer relationships to encourage repeat business and enhance service delivery.
  • Manage inventory levels to meet customer demands effectively.
  • Prepare and package orders for shipment, ensuring accuracy and timeliness.
  • Source products from branch, distribution center, or supplier inventories.
  • Identify the most cost-effective shipping solutions for customer orders.
  • Provide support for specific clients as needed.
  • Assist junior team members in addressing customer inquiries and resolving issues.
  • Handle more complex inquiries due to your experience and training.
Qualifications

Strong computer proficiency is essential for this role.

Benefits

Genuine Parts Company offers a comprehensive benefits package that includes healthcare options, 401(k) plans, tuition reimbursement, as well as vacation, sick leave, and holiday pay.

We are committed to conducting our business without discrimination based on any protected characteristic. Our recruitment, hiring, training, promotion, and employment practices are based on individual ability, achievement, experience, and conduct.