Customer Service Representative
3 weeks ago
F. Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers "celebrate the feeling of home". Schumacher designs and produces some of the most beautiful fabrics, wallcoverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what’s come before, a drive to make our products with enormous care and attention to detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally. About The Role: We are looking for a customer-oriented service representative. This role will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The goal of this team is to ensure excellent service standards, provide efficient and accurate responses to customer inquiries and maintain high customer satisfaction. We are hiring customer service representatives who are genuinely excited to help customers. This role is great for someone who loves to talk and understands the value of good communication skills. Problem-solving is an important piece of this team and requires us to be confident in troubleshooting and investigating if there is not enough information to answer customer questions or resolve complaints. Job Responsibilities: Manage a large volume of incoming phone calls, emails, and chats within set standard level agreements. Process customer return and claim requests in a timely and efficient manner, adhering to company policies and procedures. Communicate with customers via phone, email, and chat to guide them through questions and inquiries. Handle customer complaints with empathy and professionalism, turning negative experiences into positive outcomes. Communicate with internal customers to resolve issues. Collaborate with customers, Sales, & other support departments to implement order pattern optimizations & efficiencies. Escalate issues appropriately and promptly to ensure optimum customer satisfaction. Work cross-departmentally to ensure you are providing accurate, up-to-date information. Advocate for Schumacher clients by tracking and reporting shortcomings in current customer experience to various teams across the organization. Build sustainable relationships and trust with customer accounts through open and interactive communication. Meet personal/customer service team sales targets and call handling quotas. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Have baseline knowledge of all Schumacher products, offerings, and services. Support AUS order processing. Review and process trade applications. Update and maintain customer records. This is Hybrid Role, and you will be based Onsite 4 Days Week in our beautiful NYC Corporate Headquarters. Job Qualifications: Ability to work independently and as part of a team. Strong analytical and problem-solving skills. A people person with a passion for providing a best-in-class customer experience. Excellent verbal and written communication skills. High level of ownership, accountability, and initiative. Ability to multitask and change direction based on business needs. Forward-thinking—our team is always growing and evolving Composed, professional, and an adept problem solver. Proficiency in MS Office (including Excel, Outlook, and Word). Prior experience in a customer service capacity. Benefits Package: Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family. Wealth Benefits: Competitive Salary. Corporate Annual Profit Sharing. 401K Plan. Health Benefits: Dental Coverage. Medical Coverage. Prescription Drug Plan. Vision Coverage. Health Savings Account (HSA). TELADOC. Other Benefits: 25 Days Paid Time Off (PTO). 10 Company Holidays. Bereavement Leave. Life Insurance. Flexible Spending Accounts (FSA). AFLAC Plans (Accident and Critical Illness Plans). Pet Insurance. Short-Term Disability (STD). Long Term Disability (LTD). Parental Medical Leave. Child Bonding Leave. Employee Discount. F. Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr
-
Customer Service Representative
1 hour ago
Burbank, California, United States Pep Boys Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide exceptional customer service and support to customers in a fast-paced...
-
Customer Service Representative
5 days ago
Burbank, California, United States Domino's Franchise Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise.As a Customer Service Representative, you will be responsible for providing exceptional customer service, preparing products, and utilizing technology to process orders.Key...
-
Customer Service Representative
3 weeks ago
Burbank, United States Million Air Full timeDo you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...
-
Customer Service Representative
1 week ago
Burbank, United States Million Air Full timeDo you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...
-
Customer Service Representative
3 months ago
Burbank, United States Million Air Full timeJob DescriptionJob DescriptionDo you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a...
-
Customer Service Representative
33 minutes ago
Burbank, California, United States Farmers Insurance - Paoletta Agency Full timeJob OverviewFarmers Insurance - Paoletta Agency is seeking a highly motivated and confident individual to join our team as a Customer Sales and Service Representative. As an Insurance Sales Representative, you will play a crucial role in generating appointments and marketing a wide range of insurance products and services.Key ResponsibilitiesMeet new...
-
Customer Service Representative
5 days ago
Burbank, California, United States Nari Abramyan - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nari Abramyan - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships...
-
Customer Service Representative
3 weeks ago
Burbank, United States Quipt Home Medical, Corp Full timeDescription Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position: Customer Service Representative Position Reports to : Branch Manager/CSR Director Branch: Goodnight Medical, a subsidiary of...
-
Customer Service Representative
6 days ago
Burbank, California, United States Nari Abramyan - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nari Abramyan - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships...
-
Customer Service Representative
5 days ago
Burbank, California, United States Nari Abramyan - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nari Abramyan - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships...
-
Customer Service Representative
3 months ago
Burbank, United States Quipt Home Medical Full timeJob DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports to: Branch Manager/CSR DirectorBranch: Goodnight...
-
Customer Service Representative
3 weeks ago
Burbank, United States Laroofrepairs Full timeStrong phone, active listening and overall communication skills Ability to multi-task, prioritize, and manage time effectively. Proven sales and customer support experience Our biggest goal is to ensure husband and wife are present during the sales appointment Experience in the home service industry in similar role is preferred. Manage schedules and route...
-
Entry Level Customer Service Representative
17 hours ago
Burbank, United States Mind Sculpt Inc Full timeJob DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...
-
Aircraft Customer Service Representative
3 months ago
Burbank, United States Million Air Full timeOur motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. The Customer Service...
-
Customer Sales and Service Representative
3 months ago
Burbank, United States Farmers Insurance - Paoletta Agency Full timeJob DescriptionJob DescriptionOur agency is looking for a confident and highly motivated individual that's interested in a great sales opportunity. Great earnings with future long term career advancement available. As an Insurance Sales Representative you will make outbound calls to generate appointments and market a wide range of insurance products and...
-
Customer Service Representative
5 days ago
Burbank, California, United States Best Buy Full timeCustomer Experience Specialist (Advisor) - Job OverviewPosition SummaryThis is a Full-Time Entry Level position for Store Associates, offering a range of exciting benefits depending on your role and tenure.Benefits Include:Backup childcare servicesTuition assistance for employees and their dependentsGenerous employee discountsMedical and dental coverage,...
-
Customer Service Representative
1 week ago
Burbank, California, United States Best Buy Full timeCustomer Experience Specialist (Advisor) - Job OverviewPosition SummaryThis is a full-time entry-level role for store associates, offering a range of impressive benefits based on your position and tenure.Benefits Include:Backup childcare supportTuition assistance for employees and their dependentsGenerous employee discountsMedical and dental coverage, along...
-
Customer Service Representative
7 days ago
Burbank, California, United States Belmont Village Full timeAbout the RoleWe are seeking a highly skilled and compassionate Concierge and Receptionist to join our team at Belmont Village Senior Living. As a key member of our community, you will provide exceptional service to our guests, residents, family members, vendors, and service providers.Key ResponsibilitiesProvide Resort-Level Service: Deliver exceptional...
-
Customer Service Representative
2 days ago
Burbank, California, United States Ace Parking Full timeAbout Us:Ace Parking is a leading parking management company that values its employees and customers. We strive to provide exceptional service and create a positive experience for everyone.Job Summary:We are seeking a reliable and customer-focused Airport Shuttle Driver to join our team. As a Shuttle Driver, you will be responsible for transporting...
-
Customer Service Representative
3 weeks ago
Burbank, United States ACE Industrial Supply Inc Full time $18 - $19Job DescriptionJob DescriptionDescription:The Company:There has never been a more exciting time to work for a 40-million-dollar company with 300+ employees that has been steadily growing, year over year, for the last five years. As a company that has been in business for over 35 years, the 2nd generation of the family business has now taken the lead with a...