Call Center Representative

4 weeks ago

Orlando, United States AdventHealth Full time

GENERAL SUMMARY: Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtaining and inputting insurance information. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: Communicates in a cordial, professional manner with patients via phone. Transfers incoming callers to appropriate department/location when necessary. New patient registration (inputting demographic information, insurance information, etc.). Assists patients via scheduling to obtain appointments as first-time patients and handles reschedule lists. Updates computer referring physician database. Works with online scheduling system and EHR. Verifies patient data and insurance to ensure it is updated for accurate billings. Handles patient concerns or refers to administration appropriately. Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners. Maintains updated documentation of identified action work lists needed for daily operations. KNOWLEDGE AND SKILLS REQUIRED: Proficient with computer programs: Email, PowerPoint, Excel, Word. Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, outside vendors, and patients. Strong emphasis on organizational skills and strong attention to detail with the ability and willingness to multitask. Ability to deal with data that is of a sensitive and confidential nature. Ability to work independently and in a team environment. Displays professional interactions with all levels of internal and external patients/customers as demonstrated by work history and interview process. Excellent verbal and written communication skills. KNOWLEDGE AND SKILLS PREFERRED: Knowledge of EHR. Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position. EDUCATION AND EXPERIENCE REQUIRED: High School Graduate or Equivalent. Previous customer service experience. EDUCATION AND EXPERIENCE PREFERRED: Medical office or medical call setting experience. This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience, and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. Category: Physician Services Organization: AdventHealth Medical Group West FL Schedule: Full-time Shift: 1 - Day Req ID: 24028735 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age, or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits, and other terms and conditions of employment. #J-18808-Ljbffr

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