Call Center Manager
4 weeks ago
We are seeking a skilled and experienced Call Center Manager to join our team at Central Florida Medical Practice. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective handling of patient inquiries and concerns. This role requires strong leadership abilities, exceptional organizational skills, and a thorough understanding of call center management principles, particularly in a medical practice environment.
Responsibilities:
Manage and supervise a team of call center representatives, providing guidance, support, and coaching to ensure high performance and productivity
Develop and implement call center policies, procedures, and best practices to optimize efficiency and customer satisfaction
Monitor call volume and staffing levels to effectively allocate resources and meet service level targets
Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement
Collaborate with other departments such as scheduling, billing, and clinical staff to streamline processes and enhance patient care coordination
Analyze call center metrics and performance data to identify trends, opportunities, and areas for improvement
Develop and maintain relationships with key stakeholders, including healthcare providers, patients, and vendors
Ensure compliance with company policies, regulations, and industry standards, including HIPAA guidelines
Oversee training programs for call center staff, ensuring proficiency in phone etiquette, customer service skills, and product knowledge
Handle escalated customer issues and complaints, resolving them in a timely and satisfactory manner
Prepare reports and presentations on call center performance, presenting findings to senior management as needed
Stay informed about industry trends, technological advancements, and best practices in call center management
Requirements:
Bachelor's degree in business administration, healthcare management, or related field preferred
Minimum of 3 years of experience in call center management, preferably in a medical practice or healthcare setting
Proven track record of successfully managing a high-volume call center, with the ability to coordinate 4-5k calls per day
Strong leadership skills with the ability to motivate and inspire team members to achieve goals and objectives
Excellent communication and interpersonal skills, with the ability to interact effectively with staff at all levels of the organization
Proficiency in call center software and technology, including CRM systems and telephony platforms
Ability to analyze data, identify trends, and make data-driven decisions to improve performance and efficiency
Knowledge of healthcare regulations and compliance requirements, including HIPAA
Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
-
Call Center Manager
2 months ago
Orlando, United States Central Florida Full timeJob DescriptionJob DescriptionWe are seeking a skilled and experienced Call Center Manager to join our team at Central Florida Medical Practice. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective handling of patient inquiries and concerns. This role requires strong...
-
Call Center Sales Representative
3 weeks ago
Orlando, United States State Assistance Enrollment Center Full timeIn-Office Position, No Remote. **Requirements**: - Must fluently speak English - Must speak clearly and professionally - Must be able to read a script and converse naturally - **No experience** is required **----------** - **----------**_ **Work Schedule / Pay** Monday - Friday, 9:00am - 6:00pm. $45,000 - $75,000 per year ($850 - $1,500 /week) $75,000...
-
Manager, Call Center- Reservations
2 weeks ago
Orlando, United States Bluegreen Vacations Corporation Full timeBluegreen Vacations has grown to become a leader in vacation ownership with 60+ resorts and 340,000 owners at unique resort destinations across the U.S., Caribbean, and Bahamas. Bluegreen Vacations provides spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one. At...
-
Call Center Representative
1 month ago
Orlando, United States Fence Outlet Full timeJob DescriptionJob DescriptionFence Outlet specializes in one stop shopping for all fencing needs and accessories. We maintain a very large inventory of product that is readily available to our customers on a daily basis. At Fence Outlet, our customers will find everything they need for a do-it-yourself project, or we offer full service professional...
-
Call Center Representative
4 weeks ago
Orlando, United States Fence Outlet Full timeJob DescriptionJob DescriptionFence Outlet specializes in one stop shopping for all fencing needs and accessories. We maintain a very large inventory of product that is readily available to our customers on a daily basis. At Fence Outlet, our customers will find everything they need for a do-it-yourself project, or we offer full service professional...
-
Experienced Call Center Rep
3 weeks ago
Orlando, United States State Assistance Enrollment Center Full timeIn-Office Position. **Requirements**: - Must fluently speak English - Must speak clearly and professionally - Must be able to read a script and converse naturally - **No experience** is required **----------** - **----------**_ **Work Schedule / Pay** Monday - Friday, 9:00am - 6:00pm. $45,000 - $75,000 per year ($850 - $1,500 /week) $75,000 - $125,000...
-
Call Center Operations Manager
6 days ago
Orlando, United States Falck Full timeYou must reside in Lake Mary or Orlando, FL.*Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our services are used by numerous companies in various business sectors to deliver end-to-end medical and security support to business and leisure travelers and expatriates. Falck Global Assistance...
-
Call Center Operations Manager
2 weeks ago
Orlando, United States Falck Full timeYou must reside in Lake Mary or Orlando, FL.*Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our services are used by numerous companies in various business sectors to deliver end-to-end medical and security support to business and leisure travelers and expatriates. Falck Global Assistance...
-
Call Center Bilingual
3 weeks ago
Orlando, United States Rose International Full timeDate Posted: 05/31/2024Hiring Organization: Rose InternationalPosition Number: 465033Job Title: Call Center BilingualJob Location: Orlando, FL, USA, 32810Work Model: OnsiteShift: 7:50 AM EST - 4:20 PM ESTEmployment Type: TemporaryEstimated Duration (In months): 12Min Hourly Rate ($): 23.00Max Hourly Rate ($): 25.00Must Have Skills/Attributes: Call Center,...
-
Call Center Specialist
2 weeks ago
Orlando, United States DMA Consulting Full timeJob DescriptionJob DescriptionAbout Us:We use our experience and desire to stay on the leading-edge of technology to create full-circle marketing strategies for our clients that have a compound effect. Each new piece we implement strengthens the whole, and creates positive results over the long term. The mission for DMA Consulting is to help home service...
-
Call Center Representative
1 month ago
Orlando, United States Bath Planet Full timeCall Center Representative CMK Construction / Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We were voted top bathroom remodeling company in the state this year. We...
-
Call Center Sales Representative
3 months ago
Orlando, United States British Swim School of S.W. Orlando Full timeJob DescriptionJob DescriptionPosition Title: Call Center Sales and Service RepresentativeReport to: Sales ManagerStatus: Part-timeLocation: Orlando FLAs a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer...
-
Call Center Sales Representative
2 months ago
Orlando, United States British Swim School Full timeCall Center Sales Representative Part Time - Orlando Position Title:Call Center Sales and Service Representative Report to:Sales Manager Status:Part-time Location:Orlando FL As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics,...
-
Call Center Sales Representative
4 weeks ago
Orlando, United States British Swim School Full timeCall Center Sales Representative Part Time - Orlando Position Title:Call Center Sales and Service Representative Report to:Sales Manager Status:Part-time Location:Orlando FL As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics,...
-
Call Center Sales Representative
2 months ago
Orlando, United States British Swim School of S.W. Orlando Full timePosition Title: Call Center Sales and Service Representative Report to: Sales Manager Status: Part-time Location: Orlando FL As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing...
-
Call Center Sales Representative
2 months ago
Orlando, United States British Swim School of S.W. Orlando Full timePosition Title: Call Center Sales and Service RepresentativeReport to: Sales ManagerStatus: Part-time Location: Orlando FL As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing...
-
Call Center Operator
5 days ago
Orlando, United States Spectraforce Technologies Full timeTitle - Call Center Operator Duration - 5+ months Location - 100 GLOBAL INNOVATION CIRCLE, Orlando, FL 32825 Schedule - 7:00 AM - 3:30 PMResponsibilities: Handle incoming work request phone calls and manage maintenance email box and enter information into computerized work management system. Communicate with facility support groups such as janitorial,...
-
Paid Training
3 weeks ago
Orlando, United States State Assistance Enrollment Center Full timeIn-Office Position, No Remote. **Requirements**: - **No experience** is required - Must fluently speak English - Must speak clearly and professionally - Must be able to read a script and converse naturally **----------** - **----------**_ **Work Schedule / Pay** Monday - Friday, 9:00am - 6:00pm. $45,000 - $75,000 per year ($850 - $1,500 /week) $75,000...
-
Outbound Call Center Agent
1 week ago
Orlando, United States US Benefits Association Full timeIn-Office Position, No Remote. There is **advancement opportunity **to grow with the company in various management roles. The company provides all training materials and assistance to advance and grow your career. **Requirements**: - Must fluently speak English - Must speak clearly and professionally - Must be able to read a script and converse...
-
Call Center Trainer
3 weeks ago
Orlando, United States Renewal by Andersen of Florida Full timeOur Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities". **Renewal by Andersen is a High-End Window and...