Customer Service Representative-Call Center

1 month ago

Orlando, United States Watsco Full time
Job Description

Carrier Enterprise currently has an exciting Call Center Customer Service Representative opportunity at our Florida location

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliverand service Carrier, Bryant Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs

Company Website:www.carrierenterprise.com

Summary

The Call Center Customer Service Representative is responsible for providing support for customers. They will utilize CE's digital platforms/resources to service customer needs via chat, emails, and online requests. The Call Center Customer Service Representative are also responsible for attending several trainings each year to understand the full menu of our service offerings, in order to provide our customers with exceptional service.

Job Responsibilities: Call Center Customer Service Representative

  • Input Customer orders: assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternate or substitute products based on availability.
  • Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts.
  • Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.
  • Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resources
  • Provide pre-order and post order support; order management from the point of entry to invoicing; and customer service in a call center environment working closely with vendors warehouses, credit and the sales department.
  • Provide warranty support (to include but not limited to, entering claims, answering phones, faxes, and emails) to customers, store and sales staff in the Florida region
  • Track and follow-up with customers, stores and sales staff on outstanding warranty issues and exceptions.
Requirements: Call Center Customer Service Representative
  • High School Diploma or equivalent with 2+ years ofHVAC, Counter Sales or other related industry experience;or associate's degree with 1+ year ofHVAC, Counter Sales or other related industry experience.
  • Experience preferably in a call center environment.
  • Must have strong customer service soft skills
  • Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).
  • Must possess the ability to problem solve and multi-task
Full-time and Part-time positions are available. Explore our career opportunities atwww.carrierenterprise.com/careers Learn more about our company and team at www.carrierenterprise.com and www.watsco.com

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Requirements

Requirements: Call Center Customer Service Representative
  • High School Diploma or equivalent with 2+ years ofHVAC, Counter Sales or other related industry experience;or associate's degree with 1+ year ofHVAC, Counter Sales or other related industry experience.
  • Experience preferably in a call center environment.
  • Must have strong customer service soft skills
  • Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).
  • Must possess the ability to problem solve and multi-task

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