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Associate Store Manager
1 month ago
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Associate Store Manager
**The Associate Store Manager Position**
Primary Responsibilities
* Plan, organize and prioritize multiple objectives simultaneously
* Effectively model strong floor leadership activities to drive results; ensure guest are engaged and visual presentation represents the Ballard experience at all times
* Strong understanding of Division of Responsibility alignment, competent in both guest experiences and visual presentation and can demonstrate behaviors effectively
* Ensure Brand and operating standards meet or exceed expectations to support brand consistency
* Assess store metrics and associate behaviors to identify strengths and opportunities to maximize store results
* Maintain correct census and staffing levels to meet the needs of the store
* Monitor, maintain and follow company policies and procedures including HR policies and legal requirements
* Build positive working relationships with the Store Manager, store team and brand partners to clarify priorities, share business insight and practices
* Manage payroll to maximize productivity and achieve sales/payroll goals
* Provide strong leadership to the team to execute sales generation and operational/human resources functions in the store in an effort to ensure guest satisfaction, maximum productivity and profitability and execution with company procedures
* Actively network, interview, hire and on-board top talent
* Be accountable for delivering quality Sales Associate training that includes the development of product knowledge, understanding of key characteristics and the benefits of a unique product assortment
* Manage the performance of Sales Associates while consistently providing feedback and in-the-moment coaching
* Inspire engagement to create an environment where all team members are treated fairly and with dignity and respect
* Educate team to build guest loyalty through in-store programs including, but not limited to, Design Services, private label credit card and community outreach programs
Qualifications/Experience
* College degree preferred or equivalent job experience
* 5+ years of management experience in specialty retail industry, but not required
* Proficiency using Microsoft Word, Excel, Outlook, Taleo, Kronos and POS Systems
* Excellent communications, delegation, follow-up and analytical skills
* Ability to work independently without close supervision
* Curious and open to adopting new ways of thinking and eager to learn new skills
* Ability to be mobile on the sales floor for extended periods of time
* Availability to work flexible schedule, including evenings, weekends and holidays
* Ability to lift and mobilize medium to large items, up to 50lbs
* Ability to travel occasionally to support new store openings
* Ability to climb ladders and be fearless
* Ability to continually smile, be nice, and be genuinely friendly in an environment where guests are the reason we are in business
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