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Associate Store Manager

1 month ago

Natick, United States Frontgate Full time

****

Associate Store Manager

**The Associate Store Manager Position**

Primary Responsibilities

* Plan, organize and prioritize multiple objectives simultaneously

* Effectively model strong floor leadership activities to drive results; ensure guest are engaged and visual presentation represents the Ballard experience at all times

* Strong understanding of Division of Responsibility alignment, competent in both guest experiences and visual presentation and can demonstrate behaviors effectively

* Ensure Brand and operating standards meet or exceed expectations to support brand consistency

* Assess store metrics and associate behaviors to identify strengths and opportunities to maximize store results

* Maintain correct census and staffing levels to meet the needs of the store

* Monitor, maintain and follow company policies and procedures including HR policies and legal requirements

* Build positive working relationships with the Store Manager, store team and brand partners to clarify priorities, share business insight and practices

* Manage payroll to maximize productivity and achieve sales/payroll goals

* Provide strong leadership to the team to execute sales generation and operational/human resources functions in the store in an effort to ensure guest satisfaction, maximum productivity and profitability and execution with company procedures

* Actively network, interview, hire and on-board top talent

* Be accountable for delivering quality Sales Associate training that includes the development of product knowledge, understanding of key characteristics and the benefits of a unique product assortment

* Manage the performance of Sales Associates while consistently providing feedback and in-the-moment coaching

* Inspire engagement to create an environment where all team members are treated fairly and with dignity and respect

* Educate team to build guest loyalty through in-store programs including, but not limited to, Design Services, private label credit card and community outreach programs

Qualifications/Experience

* College degree preferred or equivalent job experience

* 5+ years of management experience in specialty retail industry, but not required

* Proficiency using Microsoft Word, Excel, Outlook, Taleo, Kronos and POS Systems

* Excellent communications, delegation, follow-up and analytical skills

* Ability to work independently without close supervision

* Curious and open to adopting new ways of thinking and eager to learn new skills

* Ability to be mobile on the sales floor for extended periods of time

* Availability to work flexible schedule, including evenings, weekends and holidays

* Ability to lift and mobilize medium to large items, up to 50lbs

* Ability to travel occasionally to support new store openings

* Ability to climb ladders and be fearless

* Ability to continually smile, be nice, and be genuinely friendly in an environment where guests are the reason we are in business

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