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Assistant Store Manager | Natick Mall

2 months ago

Natick, United States David Yurman Full time

Overview

The Assistant Store Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The assistant store manager will effectively lead, coach and support sales professionals with a focus clientele development and providing a high level of customer service to create a luxury experience.


The David Yurman Natick Assistant Store Manager will be accountable for the following key deliverables:


Core Responsibilities

Achieve and/or Exceed Sales Plan

  • Partner with sales professionals to meet their individual sales plans and KPI
  • Participate in the development and execution of strategic initiatives to deliver the sales budget.
  • Demonstrate an active role on the selling floor through sales leadership and client development
  • Support sales professionals in closing sales
  • Facilitate the implementation and success of special events held at the retail store
  • Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market.
  • Maintain visual presentation based on company vision and market needs


Clientele/Service Management

  • Coach and Monitor in partnership with Store Manager, on sales professionals accountability for client outreach and relationship development
  • Ensure store data capture goals are being achieved
  • Maintain a luxury environment that is warm and hospitable, and ensuring that the correct interpretation of and implementation of visual guidelines are being met.
  • Provide appropriate feedback in partnership with Store Manager, to staff to ensure that they have demonstrated the appropriate skills necessary to provide a positive and rewarding client experience in all customer interactions


Operations

  • Manage the day-to-day activities on the sales floor. Maintain presence on the sales floor to supervise staff and ensure appropriate floor coverage.
  • Maintain appropriate business controls such as store inventory, requests for stock replenishment and all repairs/returns.
  • Implement and support all security measures
  • Partners with the sales professionals in the administration of special order requests
  • Oversee store opening and closing in the absence of the Retail Store Manager.


Talent

  • Partners with the Retail Store Manager in hiring and providing performance review feedback. Trains new Sales Associates.
  • Provide leadership to staff through monthly scheduled meetings to review and coach on overall performance
  • Provide formal and informal feedback to staff to build ongoing development opportunities
  • Explain and enforce KPIs and ensure that staff is trending to those measures


Qualifications

  • Work Experience: Minimum 2-4+ years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations
  • Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff
  • Ability to manage multiple tasks in a fast-paced environment
  • Proven ability to drive results, and strategic vision to develop business
  • Language skills (Spanish) are a plus
  • Fine Jewelry and or Fine Watch experience preferred, but not required
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Computer Skills: Proficient in Microsoft Word, Excel, and Outlook