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Retail Store Manager

2 months ago

Natick, United States Kendra Scott Full time

Retail Store Manager - Natick Mall - Natick, MA


About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.


Position Overview

As the full-time Store Leader, you are the CEO of your store You are an entrepreneurial-minded business owner who takes pride in delivering WOW customer experiences and sharing Kendra Scott’s purpose within the community. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively.


This store is scheduled to open October 2024.


Your Responsibilities

  • You’re Customer Focused: You strive to create a customer centric environment through a “customer is our boss” mentality. You believe in and teach the WOW Service Principles to build strong guest connects with a goal of making a difference in every customer’s day
  • You Drive Results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through WOW experiences. You're entrepreneurial minded at your core and you create, manage, and own your store's business plan.
  • You Build Networks: You're obsessed about recruiting, hiring, and retaining a high-performing team You increase brand awareness by building strong relationships. You build unique connections with guests and organizations that further business growth and philanthropic goals. You acquire new customers through traffic driving efforts that increase brands impact.
  • You Believe in Developing Talent: You're an advocate for your team's growth and development. You explain, teach, and inspire daily You focus on building skill and capability of those your lead to increase internal opportunities, retention, and organizational advancement. You believe in cultivating people and watching them flourish into their best selves
  • You Instill Trust: You’re a person of your word. You gain the confidence and trust of others through honesty and authenticity. You demonstrate integrity when making decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow Kendra Scott policies and procedures, and you do the right thing - always.
  • You Communicate Effectively: You believe good communication results in mutual understanding, harmony, and action. You articulate a clear and compelling message and provide consistent feedback through in the moment coaching, touchbases, development plans, and performance reviews. You actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
  • You are Nimble: You find ways to thrive no matter what area of the business you are supporting. You draw on experiences and apply those learnings to a variety of situations. You are curious and flexible. You learn from the past, and do not shy away from trying new things.
  • You Collaborate: You champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. You prioritize building partnerships through idea sharing, valuing other’s interests, and celebrating contributions to create mutual accountability, trust, and commitment.
  • You are Action Oriented: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • You Display Courage: You know that leadership is a courageous act that requires overcoming fear to do the right thing. You are comfortable with tough situations, and you find ways to champion ideas, positions, and others. You care personally about people, and you challenge them directly to achieve greatness
  • You Ensure Accountability: You take responsibility and have a “do what I say I’m going to do” mentality. You are answerable for your own actions and the actions of those you lead. Because of this you instill confidence and earn the respect and buy in of others. Your ownership over decisions and actions fosters commitment, feedback, and problem solving.
  • You Make Good Decisions: You’re the calm in the storm and rely on a mixture of analysis, wisdom, experience, and judgment to guide you. You know good decisions are reached through a balance of speed and quality. Even when information is incomplete, you know when to move ahead and act


Minimum Requirements

  • Must be over the age of 18
  • Ability to lift and move at least 50 lbs.
  • Ability to bend, squat, twist and reach
  • Ability to stand and/or walk for at least 6 hours per shift
  • Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts


Our Ideal Candidate Will Have

  • Bachelor’s degree or equivalent work experience
  • You have a passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
  • You've led functional teams in a retail management role previously
  • You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
  • You lead and develop teams and define success as having a significant impact on other’s careers
  • You have excellent communication and conflict management skills.
  • Business acumen is a part of your everyday language and analyze reporting to drive sales
  • You have flexible availability - you're available to work when the guest shops
  • You have strong connections with local media, non-profit organizations and other key partners to drive traffic and brand awareness
  • Ability to relocate long-term to pursue career growth opportunities is strongly preferred


We are an equal opportunity employer and value diversity at our company.