Front Office Supervisor

2 months ago

Charlottesville, United States Omni Hotels Full time

Location:

Charlottesville Hotel

The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.

Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is opportunity.

Job Description:
To work closely with front office staff to ensure maximum front office operating efficiency in maintaining high standards of our guest experiences.

Responsibilities:
  • To be proficient with all check-in and check-out policies and procedures.
  • Must be experienced and empowered to handle various guest scenario.
  • Ensuring all hotel policies and procedures are being followed; delegating shift responsibilities and checklists, as well as assisting and guiding the front office team in daily duties.
  • Understanding how to and being able to balance the hotel's reservations, room types and special accommodations.
  • Assisting with continuously encouraging and boosting the morale of the front office.
  • Recognizing outstanding performances by associate by participating in the Omni Service Champion program.
  • Will assist in weekly inventory counts.
  • To be familiar with all technical equipment and computer systems related to the front desk.
  • To be familiar with all hotel facilities, offerings and local area attractions.
  • Will be responsible for assisting in the training of new associates.
  • Must be familiar with shift checklist and be able to provide leadership in absence of the Assistant Front Office Manager or Director of Front Office.
  • Understand and be able to perform rooms control duties.
Qualifications:
  • Must be able to work a flexible schedule, including AM, PM, weekends and holidays.
  • Excellent communication skills, both verbal and written.
  • Have attained a high propensity for customer service.
  • Previous hotel front desk agent experience, as well as cash handling experience.
  • Ability to stand for prolonged periods of time.
  • Will require working overnight shift when needed.
  • Computer skills - ability to learn Synergy, Opera, Visionline, Alice, Microsoft Office and all other necessary software.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

End of Job Description:
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