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Canine Care and Customer Relations Supervisor

2 months ago

Charlottesville, Virginia, United States Dogtopia Charlottesville Full time
Job Overview

Dogtopia Charlottesville, a leader in the dog daycare, boarding, and spa services sector, is seeking a motivated and organized individual to take on the role of Canine Care and Customer Relations Supervisor. This position is vital for ensuring our furry guests receive the best care while leading a dedicated team. All staff members, including Front Desk, Rover, General Manager, and Team Lead, typically start in our Playrooms, where comprehensive training is provided to guarantee comfort and safety in the workplace.

What We Provide:

  • Always a "bring your dog to work day" atmosphere.
  • Competitive compensation, holiday pay, bonuses, and flexible scheduling options.
  • Training in canine behavior, obedience, and certifications.
  • A vibrant team culture with colleagues across more than 180 locations.

This role reports directly to the Operations Manager, Area Manager, and Store Manager.

What You Bring:

We are looking for candidates who possess the following personal attributes:

  • A genuine love for dogs.
  • A strong desire to learn, engage, and support team members.
  • The ability to work independently and take charge of assigned responsibilities.
  • A preference for maintaining cleanliness and order for the well-being of our canine companions.
  • The capability to remain calm in chaotic situations.

Qualifications:

  • Ability to stand for extended periods.
  • Flexibility in scheduling, including availability for days, nights, holidays, and weekends.
  • Physical capability to lift up to 40 pounds.
  • A commitment to completing all required training within designated timeframes.

Key Responsibilities:

  • Direct management experience with a team of five or more employees is essential.
  • A sincere passion for dogs, as they are central to our operations.
  • Willingness to engage with our E-learning platform, with occasional requirements to assist in playrooms.
  • Strong verbal communication skills to train and develop team members.
  • Exceptional organizational and multitasking abilities.
  • Demonstrated customer service excellence.
  • Commitment to upholding company values and standards.
  • Overseeing the training and development of team members, including providing feedback and conducting performance reviews.
  • Delivering top-notch customer service to our clients.
  • Accurate invoicing of customer purchases and monitoring team accountability.
  • Ensuring compliance with all health and safety policies.
  • Fostering a safe and enjoyable play environment for all dogs while supervising the team to meet safety and service standards.
  • Ability to transition smoothly between various roles, from playroom activities to front desk duties.
  • Providing exceptional care for all dogs as if they were family.
  • Creating an engaging and fun experience for the dogs in your care.
  • Interacting with dogs and maintaining a lively presence, as all areas are monitored for pet parents to observe their pets' experiences.
  • Welcoming all visitors to Dogtopia.
  • Addressing inquiries from pet parents both in person and over the phone.
  • Managing the check-in and check-out process for dogs.
  • Sharing information about daycare packages and memberships with pet parents.
  • Conducting evaluations for dogs.

Effective communication is essential, and a standout personality is a must. Problem-solving skills are crucial for addressing challenges as they arise.