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IT Support Specialist

4 months ago

Naperville, United States Chervon North America Full time

Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, manufacturing, design, marketing, sales, and service teams throughout the world, we do it all.

Job Summary:

The IT Support Specialist provides technical support to external and internal customers relating to personal computers and desktop applications. This person evaluates functional requirements and support for on-going effective utilization of applications. This role requires external vendor interactions for support of IT service delivery.

Duties/Responsibilities:

Support Windows and Mac desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools. Setup, upgrade and install desktops and laptops. Configure, test, and install hardware, operating systems, peripherals and application software. Provide desktop technical support to all external and internal customers. Evaluate desktop (personal computers, printers, faxes, etc.) requirements and issues; and identify and recommend/implement corrective action. Assist IT applications group in support of administrative applications including Office 365, Adobe Cloud Services, etc. Support Order Management System (OMS), Oracle and AWS. Support IT service requests and hardware procurement including New Hire setups and separation removals. Work closely with the Network and System engineers (Regional & Global) in supporting the day-to-day operations of IT infrastructure. Provide administration and support of:

Active Directory, DNS, DHCP, etc. ShoreTel Telephony systems

Communicate project/request status and issues to IT management and IT customers. Notify management of issues and recommended solutions to ensure projects are completed, on-time, on-budget, and meeting project requirements from the business customer (in scope). Develop/identify training manuals and in-person sessions, coordinate training of users on desktop applications. Responsible for keeping support documentation current and published for team collaboration. Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends. Support Microsoft Azure Cloud and Mitel phone system. Undertake responsibility and authority to identify departures from the quality system or test procedures and document such observations in accordance with the prescribed complaint system. Support and/or assist with projects including new site implementations related to networking, computer/printer connectivity, and telephony. Perform other duties as assigned. Required Skills/Abilities & Experience:

Solid understanding of PC Imaging concepts and systems. Utilize and have solid understanding for using IT Service Management tools & ticketing systems. Broad knowledge of personal computers (Windows and Mac), both hardware and software, preferably in a Microsoft network environment. A general knowledge of the Internet and related services such as e-mail is necessary to assist users. Ability to configure, install and troubleshoot hardware and peripherals is required. Employee should have a broad knowledge of Windows, Microsoft Office 365 and Mac. .

Technical certifications a plus. Excellent verbal and written skills are required to deliver exceptional customer service. Minimum of 1-3 years of relevant experience.

Supervisory Responsibility: This position does not have any supervisory responsibilities.

Travel: This position does not require any travel.

Work Environment Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, 401(k) and a competitive time off program.

We think Chervon is a great place to work Be part of our new future

Better Tools. Better World.

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