Front Desk Supervisor

3 weeks ago

Reston, United States Donohoe Companies Full time

Are you passionate about leading a team in an environment that promotes growth? "We're seeking a passionate Front Office Supervisor for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us Our brand new hotel conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston will open in October 2024 with 267 rooms including a Rooftop Bar and full service Restaurant servicing breakfast, full and dinner. The hotel will be equipped with over 10,000 square foot of meeting space, indoor heated pool and state of the art fitness center.

Position Summary

Responsible for overseeing Front Desk operations.

Essential Functions

  • Supervise the operations of the Front Desk.
  • Maintain the highest productivity, employee morale, and guest service as possible.
  • Ensure that all hotel policies and procedures are followed.
  • Assist FOM in the training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
  • Check guests in and out of the hotel according to hotel and/or brand standards.
  • Inform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.
  • Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  • Take, modify, and cancel guestroom reservations.
  • Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  • Perform cashier duties, cash traveler's checks. Post phone charges and other miscellaneous charges to guest accounts.
  • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Maintain cleanliness of the Front Office area.
  • Take, modify, and cancel guestroom reservations.
  • Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.
Additional Responsibilities
  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience
  • Previous hotel front desk experience.
Skills and Abilities
  • Ability to stand for a long period of time.
  • Ability to work in a fast-paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgment.
  • Good communication and interpersonal skills.


Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

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