Front Desk Agent

2 months ago

Reston, United States Sheraton Reston Full time

Are you a people person with boundless energy and a passion for providing exceptional customer service? Join our team at Wurzak Hotel Group as a Front Desk Agent and become the welcoming face of our Marriott award winning recently renovated Sheraton Hotel in Reston, VA

We're looking for someone who thrives in a fast-paced environment, loves interacting with guests, and can handle multiple tasks with a smile.

If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality

Our Employer Brand:

We Are Wurzak: Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.

Find out more about us on our website or click here to visit our Linkedin page

Our Perks:

  • Culture of Excellence
  • Paid Time Off
  • Hotel Discounts
  • Complimentary Parking & Cafe
  • 401K Company Match
  • Career Development
  • Peer-to-Peer Recognition
  • Quarterly & Annual Awards
  • Inclusive work environment
  • Medical, Dental, Vision, Supplemental Insurance
Job Summary:

As a hotel front desk agent, you will be responsible for providing exceptional customer service to guests during their stay. You will handle guest check-ins and check-outs, answer inquiries, and provide information about hotel services, facilities, and local attractions. Additionally, you will assist guests with any issues or concerns they may have during their stay, ensuring their comfort and satisfaction.

Responsibilities:
  • Greet guests in a friendly and professional manner upon arrival.
  • Process guest check-ins and check-outs efficiently and accurately.
  • Answer phone calls and respond to emails, providing information and assistance as needed.
  • Handle guest inquiries, requests, and complaints promptly and courteously.
  • Provide information about hotel amenities, services, and local attractions.
  • Assist guests with reservations, both over the phone and in person.
  • Maintain accurate records of guest information and transactions.
  • Handle cash and credit card transactions accurately and securely.
  • Coordinate with other hotel departments to fulfill guest requests and resolve issues.
  • Ensure the lobby and front desk area are clean, organized, and presentable at all times.
  • Adhere to hotel policies and procedures, including safety and security protocols.
  • Stay informed about events and activities in the local area to provide recommendations to guests.
  • Complete any additional tasks or projects assigned by management.
Qualifications:
  • High school diploma or equivalent; additional education in hospitality or related field is a plus.
  • Previous experience in customer service or hospitality, preferably in a hotel setting.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Proficiency in computer systems and software, including hotel management systems.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Attention to detail and accuracy in handling guest information and transactions.
  • Friendly and outgoing personality with a passion for providing exceptional service.

About Wurzak Hotel Group:

At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws.

How to Apply:

Excited to take on the challenge? Your potential is our passion, Let's unlock the possibilities Interested candidates should apply and submit a resume highlighting relevant experience.

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