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Customer Success Manager
2 months ago
About Us
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location: Chicago, IL HQ (remote)
Industry: Healthcare Technology (SaaS)
Company Size: 50+
What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient-reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitor their recovery.
Contact HirexHire for more client information
THE ROLE
We are searching for a passionate Customer Success Manager for our healthtech client. In this role, you will help customers get the most out of our client's product, network, and services. You will be the main point of contact post-implementation and help customers improve their data collection, workflow, and utilization to meet their goals. You are the voice of the customer and will work cross-functionally with other teams to drive improvement of our client's platform.
This role is fully remote.
What You Will Do
Build and maintain long-term relationships with key customer executives, product owners, and other customers within a geographic territory
Coordinate, develop, and deliver quarterly business reviews
Maintain a positive geographic territory net revenue retention
Help customers leverage resources and inform them of best practices to achieve goals
Maintain and update product documentation and internal wikis
Manage Customer Success Analysts for your geographic territory
Support sales operations, customer renewals, and product opportunities
What You Will Need
3+ years of experience managing strategic customer accounts in a B2B SaaS environment
Bachelor or MBA in a related field
Excellent organizational and communication skills, with the ability to handle multiple projects
Ability to prioritize tasks and meet deadlines
Technical aptitude - must know how to use email, calendars, shared documents, and Microsoft Office Suite products
Desire to work collaboratively across internal teams
Ability to travel at least 25% annually
NICE TO HAVE
Prior experience in healthcare, healthtech, or experience in the medical industry
Experience with CRM and other customer communication tracking tools
Basic understanding of SQL and production software databases
What Our Client Offers
Competitive Salary
Flexible, Unlimited PTO
Health, Dental, and Vision Insurance
Performance Bonuses
Company 401K
Professional Development Opportunities
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. HirexHire is dedicated to building diverse and inclusive teams for our clients, so if you are excited about this role but your experience doesn't perfectly align, we encourage you to still apply We may have another fit for you
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