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Customer Experience Associate
1 month ago
What You'll Do:
This is an outdoor combination role operating in different parts of the rental or return process on our airport lots, where you will be empowered to immediately address and resolve customer complaints pursuant to Company guidelines, using your knowledge of Company policies, empathy and creativity to foster customer satisfaction and customer loyalty. You also will assist in improving customer service performance by maintaining records of interactions, resolutions and escalations to help identify trends and collaborate with leadership to improve processes.
Perks You'll Get:
Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On the job training
Paid time off
Medical, dental and other insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
Above perks may vary based on full-time/part-time status and location
What We're Looking For:
High School Diploma (or equivalent)
Valid Driver's License
Proficient in Microsoft Office suite of applications, especially Excel
Strong verbal and written communication skills, including excellent active listening skills
Strong customer service skills, including engaging personality, creative problem-solving and attention to detail
Willingness to work outdoors
Flexibility to work all shifts
Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
Must be 18 years of age and legally authorized to work in the United States
6 months retail customer service experience in a fast-paced environment is a bonus
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
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