Customer Experience Associate

2 months ago

Denver, United States Huron Consulting Group Full time

Customer Experience Associate page is loaded **Customer Experience Associate**

**Customer Experience Associate**

locationsDenver - 555 17th time typeFull time posted onPosted Today job requisition idJR-0003347 ******The Opportunity******

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means youll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

******Position Summary******

Our MyRounding team is seeking enthusiastic, outgoing, rapid improvement event oriented consultant that values team goals over individual accomplishment.******Qualifications******

DUTIES AND RESPONSIBILITIES:

Assess needs of facilities, departments and individual users; creates a customized solution from standardized materials.

Acquires and acts strategically on knowledge of account business objectives, goals, culture, decision-maker concerns, and market in order to deliver appropriate client-focused product solutions.

Contributes to and executes strategic customer experience plan.

Manages contract details and ensures service level agreements are met or exceeded.

Closes and confirms client renewals that meets or exceeds assigned renewal and product quotas.

Prepares renewal and product forecast with both qualitative and quantitative data.

Train, support and optimize clients and users via telephone, webinar and in person.

Collaborates within a team environment to meet established team/company goals.

Precisely orate the vision of the company and our offerings in a variety of business settings (client site, local and national conferences).

Performs responsibilities in a professional manner, meeting the companys mission and goals.

Performs other related duties incidental to the work described herein.

QUALIFICATIONS:

Customer Experience Leads must be outgoing, organized, detail-oriented and possess rapid response follow-up and problem solving skills to satisfy customers needs in a high-volume work environment.

Huron requires a Bachelors Degree in a field related to this position or equivalent work experience

History with education and training; Experience creating and implementing training curriculum preferred

2-4 years of experience required

Proven ability to listen, determine requirements and implement efficient solutions.

Outgoing and positive personality, especially when presented with adversity.

Ability to be performance driven, motivated with a focused attitude even while working independently.

Excellent communicator: phone, chat/IM, email and in person.

Manipulate and analyze system data for reports, trend identification, and issue resolutions.

Ability to identify opportunities/issues, propose solutions and solve problems in grey areas between people, process and technology.

Creative and motivated: able to think strategically and successfully position solutions in a way that is relevant to the client.

Able to execute: can tactically execute on strategy.

Strong organizational skills with emphasis on service detail and prompt follow up.

Able to multi-task in a fast paced environment.

Superior skills in Microsoft Word, Excel, and PowerPoint required.

Consulting experience strongly preferred.

Hospital or healthcare experience preferred.

Experience with Salesforce.com, Desk.com (customer support application), GoToMeeting (online web-demo application).

PHYSICAL DEMANDS:

Travel up to 25%

******Posting Category******

Healthcare******Opportunity Type******

Regular******Country******

United States of AmericaResidents of the state of Colorado may receive salary range information for this job through this link.

At Huron, were redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our clients challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great worktogether.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

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