Current jobs related to Customer Experience Agent - Denver - Fanatics
-
Customer Service Representative
3 weeks ago
Denver, United States Insurance Agent Kaan Inceoglu Full timeCustomer Service Representative - State Farm Agent Team Member Full Time in Greeley, CO Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through...
-
Customer Experience Phone Agent
3 weeks ago
Denver, Colorado, United States Artifact Uprising Full timeAs a Customer Experience Phone Agent, you will be an integral part of our Customer Experiences team, responsible for delivering top-notch service to our customers through phone interactions. You will play a vital role in resolving customer inquiries, providing information, and ensuring a positive customer experience.Please Note: This full-time position will...
-
Customer Service Manager
4 months ago
Denver, United States Jesus Cruz - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Denver, CO is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jesus Cruz - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and...
-
Customer Service Representative
2 months ago
Denver, United States Brian Finan - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceProfit sharing Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through...
-
Customer Service Representative
4 months ago
Denver, United States Jesus Cruz - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Relations Representative
4 months ago
Denver, United States Jesus Cruz - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Denver, CO is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jesus Cruz - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and...
-
Customer Service Manager
3 months ago
Denver, United States Nick Brennan - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...
-
Customer Service Representative
3 months ago
Denver, United States Paul Lang - State Farm Agent Full timePosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow...
-
Customer Service Representative
2 months ago
Denver, United States Rob Lopez - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Customer Service Representative
3 months ago
Denver, United States Judy Ahart - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION: As an Customer Service Representative - State Farm Agent Team Member with Judy Ahart State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...
-
Customer Relations Representative
3 months ago
Denver, United States Paul Farr - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Customer Service Representative
4 months ago
Denver, United States Nese Sahin - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Customer Experience Agent
2 months ago
Denver, United States Fanatics Full timeJob Description Job description Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to...
-
Customer Relations Representative
3 months ago
Denver, United States Weston Leake - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewWeston Leake - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Relations Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips...
-
Customer Service Representative
2 months ago
Denver, United States Bill Knight - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performancePaid time off Position OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position at Bill Knight's State Farm Agency!ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate,...
-
Customer Service Manager
2 months ago
Denver, United States Bill Knight - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:SIMPLE IRABonus based on performanceDental insuranceHealth insurancePaid time offVision insurance Position OverviewState Farm Insurance Agent located in Denver, CO is seeking an outgoing, career-oriented professional to join their team. As a Bill Knight State Farm Agency team member, you will build and develop customer...
-
Customer Experience Phone Agent
2 weeks ago
Denver, United States Artifact Uprising Full timeAs a Customer Experience Phone Agent, you will be an integral part of our Customer Experiences team, responsible for delivering top-notch service to our customers through phone interactions. You will play a vital role in resolving customer inquiries, providing information, and ensuring a positive customer experience. Please Note: This full-time position will...
-
Agent's Assistant
4 months ago
Denver, United States Jesus Cruz - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm insurance and financial services products.This...
-
Customer Relations Representative
4 months ago
Denver, United States Monica Meza - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryROLE DESCRIPTION:Monica Meza - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Relations Representative - State Farm Agent Team Member, your...
-
Customer Service Representative
2 months ago
Denver, United States Junior Medina - State Farm Agent Full timeJob DescriptionJob DescriptionAbout Us: We're renowned for exceptional customer service, creating a warm, friendly atmosphere from the moment customers step through the door. Our team is knowledgeable, attentive, and always ready to assist with a smile, making every interaction remarkable.About Me: Im known for my kindness, compassion, and positive...
![Fanatics](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Agent
2 months ago
Job description
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
The hourly pay for this role is $24.00 depending on job-related knowledge, skills, and experience.
Responsibilities:
- Act as the front line of BetFanatics by communicating directly with customers through emails, chats, and phone calls.
- Help share customer insights and trends to all areas of the business including product, marketing, and operations.
- Resolve all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer.
- Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments.
- Assist management and internal teams with ad hoc requests and escalations.
- Review complex customer inquiries escalated by agents.
- Recognize possible suspicious, fraudulent or AML activity and partner with the Fraud team to resolve.
- Recognize possible payment (deposit & withdrawal) related concerns and partner with the Payments team to resolve.
- Stay up to date on latest industry trends and internal policies and procedures to make sure customers are getting consistent top tier support.
- 2-4 years of relevant experience in a customer call center.
- A Bachelor's Degree in a related field will be considered an asset.
- Understanding of gaming and payment processes.
- Self-motivated, analytical thinker with exceptional attention to detail.
- Investigative curiosity with strong organizational skills.
- Competence with Zendesk/Salesforce & Microsoft Office product suite. Intermediate Excel skills are preferred but not required.
- Ability to work days, nights, and weekends.
- Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
Tryouts are open at Fanatics Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.