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Customer Service Representative

2 months ago


Logan, United States ELITechGroup Full time

Summary Processes orders for instruments and supplies received by mail, telephone, email, or fax from customers. Essential Duties and Responsibilities Receives and processes domestic and foreign orders via telephone, mail, email, and fax. Edits orders received for price and nomenclature. Informs customers of unit prices, shipping dates, anticipated delays, and any additional information needed. Receives and checks customer complaints. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Enters data into computer to determine total cost for customers and prints sales orders. Files copies of foreign orders received according to customer files. Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates. Prepares invoices and shipping documents for foreign customers. Recommends types of shipping methods. Checks on order status and tracking information when requested by customers. Verifies customer stain credit when requested. Assists with related special projects, as required. Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. #J-18808-Ljbffr