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Customer Service Representative

1 month ago

Logan, United States Corporation Service Company Full time

Customer Service Representative

Logan, UT (Onsite)

Monday - Friday, 9am- 6pm

Are you passionate about delivering exceptional service?

If you have big ambitions, you'll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients, including 90% of the Fortune 500.

We're hiring Customer Service Representatives for our Annual Reports Preparation & File team. You'll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter.

Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.

We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.

Some of the things you'll be doing:

  • Build relationships with our clients to better understand their unique needs and concerns
  • Fulfill requests and answer questions for internal and external customers
  • Respond promptly to customer inquiries via phone or electronically
  • Provide excellent customer service to both internal and external clients
  • Manage customer portfolios
  • Organize the workflow to meet customers' time frames and demands
  • Data entry of client information, electronic filing, and retrieval of documents
  • Navigate between multiple databases quickly and accurately
  • Research, analyze, review, and process legal documents
  • Recommend process improvements where applicable
  • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

  • Experience working in a customer service or administrative capacity
  • Energetic self-starter who thrives in a fast-paced, team-oriented environment
  • Attention to detail and accuracy
  • Strong prioritization and time-management skills
  • Flexibility and agility, with the ability to multitask
  • Problem-solving skills
  • Strong computer skills and proficiency in MS Office, Word, and Excel
  • Excellent verbal and written communication skills
  • Salesforce experience a plus

Candidates for this position must be eligible to work in the country without sponsorship